What did you RECEIVE today? PHOTOS EDITION!
- Thread starter bakum4tsu
- Start date
Vincentdante
Time-Traveller
Yeah had a response from Zavvi. I think I'm stuck with the damaged item. Same experience as @SkwigglesWorth they ignored my ticket and asked me to return it in "pristine condition" which being a damaged item and all...
Don't feel confident in keeping my other 4k pre-orders with Zavvi. Gonna swap to HMV
Don't feel confident in keeping my other 4k pre-orders with Zavvi. Gonna swap to HMV
N-11
Student Council President
I order the Drive 4k UHD limited edition from them and all of the corners of the box came smashed in and dented, all they did was offer me a 15% refund for the damages. I wouldn never order from them if it wasn't for the fact they are the only ones that ship outside of the UK unlike HMV
SkwigglesWorth
Vampire Ninja
Might be worth replying to that message asking "is it possible to still return if I unsealed it and only then noticed the damage".
Going off my previous experinces reply just go to any memeber of there customer service staff, so may get a more helpfull one (although still Zavvi Customer service so, unfortunatly don't get your hopes up)
But yeah Zavvi is not the company for getting you pristine CE or steel books, so I try to only go for Standard edition or really good deals and just hope real hard they don't fail.
Have worked out not to order 4 steelbooks at once though as always come in the card things and never think thats got some weight too it maybe I should tape the the flappy bits of card so stuff can't fall out cause it weight so much.
I think I have had them try to offer me a partial refund of something like 10-15% before, but I genrally manage to push towards the I would rather return for a replacement. But not sure when this happened so not sure if it is possible now.
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N-11
Student Council President
I would push for a replacement as well but there is no guarantee that it would come in better condition. Knowing how Zavvi ships their products.
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Vincentdante
Time-Traveller
Yeah I have already replied querying that. But I'm a bit bummed out by the situation.
Oh man that sucks as well. That was such a nice set
N-11
Student Council President
It is a super nice set that was 100% worth every penny, sadly the box got butchered by Zavvi sending in the thinnest carboard box without putting any bubble wraping around it. I would of thought by now that they might of improved there methods of shipment but it seems not. I am just hoping my Get Carter 4K limited edition doesn't meet the same fate that my Drive did.
Vincentdante
Time-Traveller
I would love to know what Zavvi's rate of product return is. I would have thought the cost of a better shipping policy might outweigh the cost of refunds and replacements. Zavvi could fix it's reputation pretty quickly by not cutting costs in the wrong area. Oh well I can only speculate, I'll stop dragging us off topic now
sniper_samurai
Railgun
I'd like to know their rate of parcels missing. Every time I order and it goes through The Huts crappy "tracked" shipping it never arrives.I would love to know what Zavvi's rate of product return is. I would have thought the cost of a better shipping policy might outweigh the cost of refunds and replacements. Zavvi could fix it's reputation pretty quickly by not cutting costs in the wrong area. Oh well I can only speculate, I'll stop dragging us off topic now
Gemsy-chan
Shinigami
bigzgod
School Idol
The old Zavvi lottery. You can either win a completely lost order, a damaged item that you'll need to spend hours chasing up customer service with, or in the rarest case, a brand new item that is in perfect condition.
TakamakiJoker
Hunter
Jaysgba
Combat Butler
It can’t be that rare. I have never had an issue with an item from Zavvi.
bigzgod
School Idol
I'm surprised that you haven't had any issues. I've run into more than one and this is on top of the fact that they don't remove VAT (like MVM and AtA do) and charge US sales tax as well, likely pocketing the VAT charge for themselves.
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Girls with Guns
Chuunibyou
I received one title in the mail today from a blu-ray.com forum member - I finally got the Limited Edition chipboard boxset of this series to replace the thin cardboard boxset I've had in my collection for many years.
Ga Rei Zero Limited Edition Blu-ray/DVD Boxset
I do remember this from long ago, that the box is marked with only a DVD logo on the spine, although it is actually a combo set with both Blu-rays and DVDs and I did verify that when I first unpacked it. More Girls with Sharp Pointy Things!
Ga Rei Zero Limited Edition Blu-ray/DVD Boxset
I do remember this from long ago, that the box is marked with only a DVD logo on the spine, although it is actually a combo set with both Blu-rays and DVDs and I did verify that when I first unpacked it. More Girls with Sharp Pointy Things!
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Vincentdante
Time-Traveller
Update on the Witch if anyone wanted to know. After 3 emails they let me send it back for a refund which I accepted. I have ordered a new copy from HMV. Hoping for better luck this go around .
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RadFemHedonist
Mad Scientist
Update on the Witch if anyone wanted to know. After 3 emails they let me send it back for a refund which I accepted. I have ordered a new copy from HMV. Hoping for better luck this go around
I'm really glad to hear this - based on my past experiences with Zavvi I'm glad you got better treatment than I did! I ordered Perfect Blue Ultimate from them a few years ago and when it didn't arrive for over a week cancelled the order then never got my money back as they kept saying because it had been dispatched Hermes had to locate it before I could get a refund, which I consider to be ridiculous as it had obviously gotten lost and I had paid for a faster postage method than the free one as well just to try and avoid something like that happening! I have used Zavvi once since then to buy some heavily discounted standard editions in a sale and that was frustrating as well albeit to a lesser degree (ordered Overlord individual season sets 1-3 and they didn't manage to get one of them for me so I had to buy it elsewhere at a higher price), I don't plan to use them again tbh (oh wait actually I did buy the That Time I Got Reincarnated as a Slime S1 Steelbook from them a few months ago or whenever it was they did those massive discounts on them and that actually went ok - I got what I ordered and it was sealed and undamaged - but still I'm reluctant to use them to say the least).
EDIT: If anyone's wondering I do have a copy of Perfect Blue Ultimate now I got it from Anime Limited themselves in the end
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