Reading Luna's tale of woe (and some of the responses) puts me in mind of an experience I had recently.
To provide a bit of context: One of the reasons I've not been posting much on here lately is that I've got something cool in the works. I've been asked to assist with a new gaming channel on Youtube / Vid. Me next year. So a lot of time's been spent prepping material. I've also taken it upon myself to get the kit together to put out some content focusing on specific consoles.
One of these is the Playstation 2, which I've had to buy some kit for to modify and ensure it doesn't crap out on us at an inopportune moment. And the big spend here has been on hard drives that we can rip games to from disc and then run from there. What an... adventure it's been.
The toughest thing has been sourcing old IDE hard drives that will work in the PS2 I've been sent. Getting them to work isn't an exact science, and even some things that SHOULD work, or are documented to, don't always work properly.
Anyhoo... about time I get to the point, here. After doing an evening's worth of research, I found a couple of decent sized IDE hard drives on Ebay and ordered them. When they arrived, I dug out a screwdriver and network adapter and tried them both. Neither worked, for no apparent reason. The drives weren't faulty, and the PS2 formatted them without issue. But attempting to do anything along lines of actually USING them just locked the console up.
So, I spent another day or two reasing up on them, trying to work out why this was happening. Found nothing, alas. As I say, console hacking isn't an exact science.
So, I sent a message to the Ebay seller, explaining the situation, requesting a return and apologising for the inconvenience.
Two days passed with no response.
So, rather than be £40 down for two items I couldn't use, and having little tolerance for that kind of unprofessionalism, I sent a return request through Ebay's regular channels. At which point the seller responded, telling me - and I quote, exactly:
"Hi. Send the HDD back if you want. But I'm not paying return postage. You should have checked up on it before ordering. F*cking time waster."
So. The hard drive's gone back in the post. With a note explaining that - as I had already mentioned in the message the seller couldn't be bothered to reply to - I HAD checked up on the unit before ordering it. And I also assured him that I was not a 'f*cking time waster.' I've also told him that I'm happy to cover return postage, but he's obliged to offer a full refund.
I'll be reporting the seller to Ebay regardless of the outcome. Swearing at your customers would be unacceptable in a bricks and mortar store, and Ebay don't like it when their maretplace sellers do it either.