Which country are you in?
I am in the UK. I have a big order this month, AmiAmi automatically split it into parts without asking, and the only shipping method available on both payment pages were Surface. Even though when completing the pre-orders I had been selecting DHL for all of them.
So when you go to pay it just gives you surface as the only option? Strange. Have you tried contacting them about it?
This is a different situation than items being delayed to a different month. The items were all in stock and ready to ship, but I guess the contents were too large for a single box (8 figures with a mix of 1/4, 1/6 and 1/7 scale sizes) and so they split them into separate boxes. I've already completed the payment and will just have to wait I guess, I didn't consider contacting them and asking why the only shipping option was surface at the time.
All I can think is that even when split they were still too big size/weight wise for DHL.
I messaged them and got a reason. They confirmed that both DHL and Surface have size limits, however the reason DHL is not at available at all is that they are just like PayPal in their prudishness. If you have any 'adult' items in your order DHL won't ship it, just as you cannot use PayPal for payment in those cases.
I don't know why just because it's an 'adult' item, as long as its not illegal then really you should be able to pay through PayPal and have it shipped via DHL.
Basically including anything from the age restricted section on AmiAmi within an order will cause it to be considered an adults only order.I don't know why just because it's an 'adult' item, as long as its not illegal then really you should be able to pay through PayPal and have it shipped via DHL.
You've intrigued me now to know what you got
I understand about them being adult but they aren't illegal items. I can understand paypal and DHL refusing if they were illegal but as you said the only reason is them being prudish.
Have only used gamersheek personally but had no problems, they stocked it last release aswell. Partner Shop Listing | GOOD SMILE COMPANY Customer Support Shop partner list from the manufacturer if you want look around.
i'll add their listing to my web alert monitoring app and give them a go, i had a look through the list last night and from what i can remember i could only find it listed on 2 or 3 of the sites but i'll try looking again in the future incase they delete oop listings
how do they handle customs?AmiAmi was pretty good:
AmiAmi [Character & Hobby Shop]
www.amiami.com
generally when you do are you pre-paying customs? and do you use certain companies or those companies that you ship to in japan and they package it and send it on to you (i forgot the name of that service)
Customs isn't prepaid but recently (certainly since brexit) I've not had any custom charges from anything I've ordered from Japan.