I don't like Play very much these days.
Ages ago, I went for their '3 for £15' deal in order to finish my Gantz collection. I ended up buying and reading all of the manga I could before finishing it due to Play not sending me one volume for over a month.
I gave them another chance with Witchblade; once again going for their '3 for £15' deal. It took them around two months to send volume five, and they only sent it yesterday. Of course, I finished the anime ages ago with the aid of the internet, making the DVD rather pointless at this stage.
But I think they've topped themselves with their R1 store. I'd ordered Skull Man and another set from them, one being out of stock and the other being a pre-order at the time of ordering. I received an email on the 14th informing me both had been sent at the same time. If they've done what I think they have and turned two customs safe orders into one £35.98 order, I'll never order from them ever again. There's no way a UK based import store should be THAT dumb.