Shana turned out NOT to have 5.1 (there's a mistake on the collection box, which is where the MVM rep had confirmed the information from) but Tony at MVM has absolutely blown me away with thier customer service when I contacted them to see if we could work something out (as I could have offered the cheaper than half price singles).
Thank you for your mail regarding Shana audio.
We do indeed owe you a big apology as this would appear to be an art design error on the original art box set which was then carried over to design of the thin pack collection.
The original was released over 2 and half years ago and, not only was this not spotted in the (believe me) multi-layered approval process with the licensors (who normally tell us if we have a comma in the wrong place!), but also nobody has ever mentioned it.
So well spotted on your part, but I appreciate that doesn't help you.
We will immediately refund your card for the full amount paid.
Please keep the Shana collection free of charge with our apologies.
The Shana license has now expired.
Since the bankruptcy of Geneon world rights have transferred to NBC Universal.
We are trying to relicense Shana for the UK and also the second and third series.
We will endeavour to get the details correct next time if we succeed in relicensing.
Thank you for your understanding and again apologies for any inconvenience.
Regards
Tony
MVM Entertainment
Seriously well done to Tony at MVM, as a customer he couldn't have realistically done much better for me, I've worked in several customer facing roles myself, and that's pretty stunning customer service so I think I'll be a returning customer in the future.
You usually hear that an unhappy customer will make a noise, whilst a happy one usually wont, but I don't think that's exactly fair
That's also two contact forms I've filled in on the site, and had responses within a couple of hours, so again, very impressive