Again I'd stress that under our current definitions - the discs are not defective, but definitely disappointing. Ultimately we're between a rock and a hard place right now on it. We are investigating all options but I refuse to initiate anything until I have proper visibility on the global situation & solutions first.
That's fair but under my definition it's definitely what I'd consider defective (I'm not suggesting your definition is wrong just that it differs from mine), far more so than the blink and you'll miss it Cowboy Bebop issue, like I didn't actually apply for replacements on that as it really didn't bother me due to how quick it was, whereas banding that bad throughout the entire show would really impact my enjoyment.
For example - it's completely plausible that no solution is available in which case you're punishing both RE:ZERO and us for something we can't change (I hope that's the case, but it's always on the list of outcomes). Alternatively it's also completely plausible there is a solution where we could pause the release and update it at our own cost despite it not being our fault or us having had any reason to doubt the master until now. We simply won't know at this stage until we finish investigating.
Just for clarity sake I feel I should point out that me not buying it due to bad PQ isn't an attempt to punish anyone (I'm nowhere near important enough for boycotts to work), it's just as simple matter of me not wanting it if the PQ is that bad. I'm no videophile, not by a longshot but I'm pretty susceptible to banding at the best of times and while I can deal with some, this is a bit too much for me.
Don't get me wrong I
do want the set because it's a nice looking set and I love what you have done with it (even more so now you've suggested there could be a storage box), so much so that I've even been telling myself that I should buy the EB and just sell it on should no solution be found as I think Re:Zero is a show that will go OOP pretty fast and I'd hate to miss it and then for it to be fixed.
At this stage, it's always a delicate balancing act of business and personal opinion. While your outlook is an ideal view from a fan point of view (which I share) sadly we have to balance being fans and the business side of things. I wouldn't mistake it for we're not looking at what to do though or that we don't care.
Totally understand that, if it's gonna screw you over to fix it I don't blame you for not doing it (really if it's fixable Funi should be the ones to do it, but I know the world isn't fair like that), especially when most people probably don't really care, but as a fan my concern is more with the product than the company books (I know that makes me sound like a bit of an asshole, but I don't mean it in a nasty kinda way
I like your company and what you do and would very much like it to survive. )
You know that we do everything we can to ensure the best experience for the fans, including where necessary risking our own income to do it. So hang with us on this one, we're on the case - but I can't really say more until we've finished digging.
Best,
Andrew
I do know that and I do appreciate it, as a side note very happy to see progress with Your Name replacements as I'm really looking forward to actually watching it but decided to wait til the new discs come.
Anyway there's no point going on about it, you're looking into it and there's not much more I can ask until you know what's happened so this post is the last I'll say on the matter. Apologies if I came across like I was being an passive aggressive lil $£%& about it, it was not my intention. Just realised how long this post is and that it doesn't actually say much but I'm posting it anyway since it took me so long...