UK Anime Blu-ray & DVD Bargains

Most stores actively tell you that import taxes are your own responsibility, I'd be very surprised if RightStuf don't.

I don't really understand what you're expecting RightStuf to do? Seems like they've fulfilled all reasonable obligations to me.
 
This isn't about taxes anymore. If i would order something from a nordic store but decided that i didn't actually want the item that ordered i would still have right to send it back (as long as it would still be sealed) and not have to pay any returning fees.

I
 
I don't think that's a legal right, and the way international law works the sale took place in the US, and so is governed by US law (rendering whatever Nordic companies do as completely irrelevant).

Also, their website quite clearly states they only pay return fees if they think they've goofed.
 
I didn't expect them to follow Nordic laws. I was asking what's the USA policy regarding return policy. I gave that just as example on how it's done here.

The customer service didn't even give me a real answer how much it would cost me if decided that i didn't want to pay the vat.

I probably have to pay the VAT because i would lose money if i decided to return the items.

What's for sure that i'm not ever going to order anything from them ever again. This wouldn't have happened if they had marked the order the right way which is i'm butt hurt about this.
 
britguy said:
Winkuru said:
*snip*
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WHat's the issue, did they combine the packages or something?
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No they didn't. Either they put some phony price that didn't sound reasonable (for instance all my madman orders got held because every box said that the contend was only 5 dollars) or they actually put the out the real info on the package.

If they had just put the real prices of the items on the box but not included the shipping to that then everything would have gone through just fine.

Either they ****** up while trying to break the European laws or they decided to not to so in my favor.

What ever the case the end result still is me getting pissed.
 
They usually put the real value on the package (which is why I stopped ordering from them, as I got sick of funding the bosses at Parcelforce and their new yachts). Can you dispute the fees if Rightstuf will give you an invoice for the item price only? I can't imagine they wouldn't.

You can call them for free if you set your Skype region to USA and dial their freephone number, by the way.

R
 
That would work if they did it for me but there's always the slim chance that if the wrong guy at the customs handled the case then i could be charged for fraud.

And it's not really worth risking that for 16 euros.

Sucks that they can't be consistent about this. Just this week someone had packages from them that had marking for VAT being prepaid or something.

If they are attracting customers by breaking laws then they should break them for all the European customers and not just some.
 
I assume they actually do prepay the VAT if it has those markings, otherwise it would be the easiest way of evading customs ever. They said before they were experimenting with international shipping so maybe they prepay some shipments when certain criteria are met.

Shipping costs are confusing in general. People in the USA simply do not understand customs because personal purchases over there almost never qualify for charges, so they're poorly equipped to understand how to ship overseas when every country has its own rules.

R
 
Rui said:
I assume they actually do prepay the VAT if it has those markings, otherwise it would be the easiest way of evading customs ever. They said before they were experimenting with international shipping so maybe they prepay some shipments when certain criteria are met.

Shipping costs are confusing in general. People in the USA simply do not understand customs because personal purchases over there almost never qualify for charges, so they're poorly equipped to understand how to ship overseas when every country has its own rules.

R
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Yes, the USA has iirc a $2000 threshold, can you imagine that, import pretty much anything you want without worry that customs will want to charge you. What do we have in the UK? £15.00 :(
 
Just read on Amazon.com (USA site) about their right to return policy (so it covers the USA rights to return that you were asking about). Even they do not refund your shipping cost if you cancel your order unless its clothing or shoes etc, which are size dependant. They only refund your shipping cost if they have made the error (wrong item shipped etc) or it is damaged.

Rightstuf state in their policy that you are responsible for paying any VAT or customs charges applied when shipping your country. I don't think they can be held responsible for this issue your having. It's your countries VAT regulations that's in question here, you should raise a dispute with them as they have included the shipping cost in their VAT valuation.
 
Winkuru said:
If i would order something from a nordic store but decided that i didn't actually want the item that ordered i would still have right to send it back (as long as it would still be sealed) and not have to pay any returning fees.
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Sorry but if this is true then it's definitely the exception not the norm. If you don't have a 'valid' reason (ie they messed up and sent the wrong item or it's defective/damaged or something) and are just returning something because you changed your mind it's normal to have to pay for the shipping. Even Amazon does that.

[EDIT] Morbo beat me to it. I'll just add that it's not specific to the US.
 
ilmaestro said:
I'd have really liked to pick [Chaika] up in the sale, but it won't be happening on a one day offer.
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Turn that frown upside down. The UK version's out next week. Base.com sent my copy today.

I had RightStuf order posted today but given the comments about Arsendia's uselessness, a probable customs charge, and the impending holidays, I'm not expecting to receive it until next year. Or the year after.
 
fabricatedlunatic said:
ilmaestro said:
I'd have really liked to pick [Chaika] up in the sale, but it won't be happening on a one day offer.
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Turn that frown upside down. The UK version's out next week. Base.com sent my copy today.
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Thank you! I guess I should pay more attention to UK releases, but you know. May I ask how you determined Base to be the cheapest preorder? Just manual checking or is there a good comparison site these days?
 
ilmaestro said:
fabricatedlunatic said:
ilmaestro said:
I'd have really liked to pick [Chaika] up in the sale, but it won't be happening on a one day offer.
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Turn that frown upside down. The UK version's out next week. Base.com sent my copy today.
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Thank you! I guess I should pay more attention to UK releases, but you know. May I ask how you determined Base to be the cheapest preorder? Just manual checking or is there a good comparison site these days?
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I use this site

http://www.best-bluray-price.co.uk/

Seems to cover most popular outlets.
 
Oh weird, I did actually check their listings before asking that, and they specifically don't list Chaika. But I see they do have other preorders, so I guess that's just a random thing.

edit: also to chip in on the returns issue - Amazon are exceptional these days imo, multiple places for you to drop off the item you're returning, very simple returns process, pre-printed labels emailed to you. Amazon loses quite literally billions of dollars a year on shipping and returns, they have much bigger fish to fry.
 
Morbo86 said:
Just read on Amazon.com (USA site) about their right to return policy (so it covers the USA rights to return that you were asking about). Even they do not refund your shipping cost if you cancel your order unless its clothing or shoes etc, which are size dependant. They only refund your shipping cost if they have made the error (wrong item shipped etc) or it is damaged.

Rightstuf state in their policy that you are responsible for paying any VAT or customs charges applied when shipping your country. I don't think they can be held responsible for this issue your having. It's your countries VAT regulations that's in question here, you should raise a dispute with them as they have included the shipping cost in their VAT valuation.
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Thanks for the info. I don't think i really can argue with the Finnish customs because if it's the my countries policy then there's really nothing i can personally do. How is it in UK? I take it that UK customs don't include shipping in their valuation in UK?

We used to have it good here in Finland. Just five years ago the limit used to 43 euros so i never even had to worry package getting caught.

BlackStrat said:
[EDIT] Morbo beat me to it. I'll just add that it's not specific to the US.
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Thanks still.
 
Winkuru said:
Thanks for the info. I don't think i really can argue with the Finnish customs because if it's the my countries policy then there's really nothing i can personally do. How is it in UK? I take it that UK customs don't include shipping in their valuation in UK?
Thanks still.
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Any item over £15 can be stopped. Duty is then only applicable only on value of goods. However, Vat (20%) is charged on value of goods + shipping + duty charge :lol:

Then there's the admin/handling fees.

My rightstuf order came to £91, my charge as it was stopped will likely be:

Breakdown:

Item cost: £63
Shipping: £28

Duty: 3.5% of £63 = £2.21
Vat: 20% of 63+28+2.21 (93.21) = £18.65
Handling fees: anything between £8-18

So If I'm lucky, £28.86 in total.
 
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