From what I remember, someone ordered a figurine but wanted to cancel it. UP1 refused to cancel it and after some communication UP1 banned him from pre-orders.
The Q & A Thread (for questions that do not need a thread)
- Thread starter sora
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Just Passing Through
The Wildcard
Mangaranga said:
It's got to be done manually. You request the new password in the comments box, and they change it there.
Ian Wolf said:
Well, the imports aren't BBFC approved which makes distribution here questionable. I happen to think the underlying law is terrible so I'm happy to ignore it, but it's still true.
UP1 are tiny and really hurt by people ordering and cancelling expensive things that they'll never be able to shift to another customer without taking a hit so I understand their point (a lot of Japanese shops permaban customers who lose them money too). UP1 have been a bit rude about it though.
R
Buzz201
Mad Scientist
Ian Wolf said:
I've heard that they had stock confiscated at a convention, because it hadn't been through the BBFC.
But I thought 16 was the age the BBFC looked for in sexualised material, in line with the age of consent, and that the persons involved had to look 16, not just be 16, to prevent the whole "8 year old girl, who's actually a 1000 year old time-traveller" thing...
ayase
State Alchemist
Nope, 18 as with porn. You can have consensual sex when you're 16 but someone having a naked picture of you is illegal. Work that one out.Buzz201 said:
And personally, all my experiences with UP have been nothing but positive, but then I've never tried to cancel anything either.
thedoctor2016
Mushi-shi
Ian Wolf said:
Have they been expensive AOA sets?
Strat
Great Teacher
It's obviously worse for expensive sets but afaik they just don't stock US releases so whenever you cancel one of those they end up with unwanted stock—AoA or not. It's probably not that big a deal for the rest. Besides, like Rui said, try canceling your Amiami orders and they'll just ban you regardless of how long you've been with them or how many orders you've placed. I don't think UP1 are being unreasonable, why would they want to deal with you if you're not worth it to them?
Buzz201
Mad Scientist
BlackStrat said:
I was under the impression that there was a legal requirement to allow for the cancellation of an order . And I don't think "we may lose out" would be considered reasonable. But UP1 could argue that their sales take place in the US, so they aren't bound by UK laws (something they have to do, to avoid breaching classification laws). To be honest, should something go round with UP1, that business is so ambiguous in nature, that you probably wouldn't get any legal protection at all, combine that with their unprofessional reputation and the fact I don't think I'd be able to calmly and fairly deal with some of the behaviour they have been accused of in the past, and that entire business just sounds like a company I'd rather not deal with.
Except there's huge problem with all of this, you can't contract to do anything illegal (even if you think the law is stupid), so if you order any DVD or BD that isn't British from the UK site, you do not have an enforceable contract with UP1. To put that another way, if you order a US item from the UK site, both you and UP1 are potentially both at each other's mercy.
And with the greatest will in the world "if Amiami can do it, so can they" is not a solid argument at all.
I want to clarify that most of the staff at UP1 are perfectly nice, decent people and I've never personally had any trouble with them - they're amazing when there's a product recall or replacement and you need help dealing with the US side from here. I don't know why one of the team has been venting a little too openly though lately. It's so bad for their reputation. My friend has been a loyal customer for more than a decade; he's on first name terms with the guys there and says hi to them at cons, and even he got a threat for cancelling a single volume of manga when he realised he had double ordered. I know from personal experience that it hurts and it's annoying, and customers really should be careful when ordering rare items as not every seller is Amazon and able to absorb a few duff purchases, but there are probably better ways to handle the awkward 'please stop doing this' interaction than gruff comments.
R
R
thedoctor2016
Mushi-shi
Ive made my mind up anyway, I am using rightstuf from now I know its a gamble but at least they have friendly CS.
Shadow Cat
Death Scythe
My question for this Q & A Thread, how has it been nearly 3 damn years since Sentai Released Another and they still haven't bothered to get the OVA to finish the damn series
I don't even know why I care anymore lol
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Seriously though, I've never had issues with United Publications, even with the few things I've Canceled or Delayed
I don't even know why I care anymore lol
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Seriously though, I've never had issues with United Publications, even with the few things I've Canceled or Delayed
thedoctor2016
Mushi-shi
What are the JP BDs Of JoJo S1 like?
IncendiaryLemon
Captain Karen
thedoctor2016 said:
As good as they can be I guess. The subtitles are grey, which is a little weird, but apart from that, sound and video look great.
thedoctor2016
Mushi-shi
Another question are viz releasing s1 again or just from stardust crusaders?
Strat
Great Teacher
I'm sure there is, I believe you have a legal right to return it anyway so it would be stupid not to have the same thing for cancellations as it just saves both parties the hassle. And they did let him cancel didn't they? What I was defending was simply the we won't deal with you anymore part, with an example. I appreciate that people would prefer it sugarcoated though.Buzz201 said:
This is the first I've heard of them not letting someone cancel at all, and if that's true then it is indeed questionable.