UK Anime Distributor MVM Entertainment Discussion Thread

Robbl

Robbl

Great Teacher
#701
#701
MVM said:
We're sorry to hear you'd received a damaged copy - naturally all items are checked by myself before shipping, so this obviously got damaged during transit to you. We're happy to send you a replacement copy [which would be shipped in a different more secure packaging] if you so wish. Send us an email at help@anime-on-line.com with your order id and we'll go from there.
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Will do. Thanks for letting me know ;)
 
HWR

HWR

Time-Traveller
#703
#703
Should be interesting to see how it compares to Funis release. Wonder if MVM will have early stock for MCM Comic Con? (Provided they're attending of course)
 
MVM

MVM

MVM Representative
Industry Representative
#706
#706
HWR said:
Should be interesting to see how it compares to Funis release. Wonder if MVM will have early stock for MCM Comic Con? (Provided they're attending of course)
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Naturally we'll be attending, but won't have stock for the show. Just won't be ready in time.
 
Aaron

Aaron

Death Scythe
#717
#717
Has anyone had experience with receiving seemingly used DVDs via AOL?

I ordered Tsuritama in the recent DOTW and it was in a different kind of plastic wrap to usual (it was that cling film stuff, which usually sets off alarm bells right away).

I took the plastic off and it turns out that the box is scratched up, battered and has weird dirty marks on it.

The discs are in dreadful condition too...they're scratched and marked to hell. It's clearly a used product.

I buy DOTW stuff pretty frequently and they've always been brilliant, but this is a bit concerning.
 
unknownfate

unknownfate

Stand User
#718
#718
Given Tsuritama is an MVM title I'm inclined to say it's at worst a return that's been rewrapped. That would admittedly make it used but that's an unlikely scenario.

More likely it's a damaged item that snuck it's way into their inventory.
 
MVM

MVM

MVM Representative
Industry Representative
#719
#719
Aaron said:
Has anyone had experience with receiving seemingly used DVDs via AOL?

I ordered Tsuritama in the recent DOTW and it was in a different kind of plastic wrap to usual (it was that cling film stuff, which usually sets off alarm bells right away).

I took the plastic off and it turns out that the box is scratched up, battered and has weird dirty marks on it.

The discs are in dreadful condition too...they're scratched and marked to hell. It's clearly a used product.

I buy DOTW stuff pretty frequently and they've always been brilliant, but this is a bit concerning.
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We're sorry to hear about this - sometimes the shrinkwrap does change on the occasional item of which we have no control over. If you send us an email we'll be more than happy to send another copy which hopefully will meet your satisfaction.
 
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