I'm not really sure AL's engagement with the community has invited criticism as I don't think people maintain those social barriers with anyone any more. Welcome to the internet circa 2017, where abuse is just a form of white noise you have to learn to tune out. Especially on social media platforms like facebook and twitter. AUKN is positively serene compared to such places...
For me, I think there's a point where you have to step back and say this is just animation. People are right to complain about the ongoing QC issues (I'm still trying to figure out how to get the 2 volumes of Zeta out of that artbox, for instance) and likewise people have valid concerns about extending too far (I agree with the recurring ADV comparison). But some of the comments get pretty nasty in a way that (at least in my opinion) no one should be getting that worked up over 'cartoons'.
I think it's fair to say most people's reaction to AL currently is "I want to support them...but jeez, this just keeps happening." There are ways to express that without coming off as immature.