UK Anime Distributor Anime Limited Discussion Thread

The penguin from eva said:
I’m pretty sure it might not get more stock printed unless they got HUGE demand for more but you could check other sites for it but if enough people asked them to make more they probably would do a reprint
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Sometimes I've seen products described like that, which after a few days go back on sale. I don't know why that was, maybe they had to count how many copies they have in stock. I'd rather buy it here, because it's cheaper. I see it in other stores, but it's more expensive, and now I'm wondering whether to wait and risk it selling out, or buy it and sleep soundly. It's a shame that Anime Ltd doesn't reply to me.
 
Hunter_Killer said:
Sometimes I've seen products described like that, which after a few days go back on sale. I don't know why that was, maybe they had to count how many copies they have in stock. I'd rather buy it here, because it's cheaper. I see it in other stores, but it's more expensive, and now I'm wondering whether to wait and risk it selling out, or buy it and sleep soundly. It's a shame that Anime Ltd doesn't reply to me.
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Godzilla -1 Deluxe is definitely only a single run on it as AoL have it marked as no longer available.
 
Now I'm back from the festive period, I just wanted to jump in to say sorry for folks still waiting on customer service responses - we've been shut down over the Christmas break, and needless to say we have a vast amount of requests to trawl through, so we will be working on these as quickly as possible while we're getting everything else back up to speed.

If anyone is waiting on a Christmas sale order still that hasn't despatched, that almost certainly means that it was waiting on the arrival of stock before the Christmas shutdown - unfortunately a lot of couriers were having issues so some expected stock shipments to our warehouse was delayed.

If anyone has any pressing queries that you haven't heard back on, DM me your order number on here and I'll take a look personally to see what's up.
 
Now I'm back from the festive period, I just wanted to jump in to say sorry for folks still waiting on customer service responses - we've been shut down over the Christmas break, and needless to say we have a vast amount of requests to trawl through, so we will be working on these as quickly as possible while we're getting everything else back up to speed.
Hanners said:
If anyone is waiting on a Christmas sale order still that hasn't despatched, that almost certainly means that it was waiting on the arrival of stock before the Christmas shutdown - unfortunately a lot of couriers were having issues so some expected stock shipments to our warehouse was delayed.

If anyone has any pressing queries that you haven't heard back on, DM me your order number on here and I'll take a look personally to see what's up.
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Welcome back!
Thank you for the response. A lot of people are getting restless of no responses to queries, because of the high risk of parcels going missing.

My Order I'm still waiting for is: #165270.

I'm in no rush, just confirmation the order hasn't got lost and I will receive it relatively soon would be appreciated.
 
crashb648 said:
Now I'm back from the festive period, I just wanted to jump in to say sorry for folks still waiting on customer service responses - we've been shut down over the Christmas break, and needless to say we have a vast amount of requests to trawl through, so we will be working on these as quickly as possible while we're getting everything else back up to speed.

Welcome back!
Thank you for the response. A lot of people are getting restless of no responses to queries, because of the high risk of parcels going missing.

My Order I'm still waiting for is: #165270.

I'm in no rush, just confirmation the order hasn't got lost and I will receive it relatively soon would be appreciated.
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We have had a batch of parcels (of which yours appears to be one), which seems to have gone AWOL in Royal Mail's service, so we're waiting on them to investigate that currently - I'll make sure your order is added to that list if it isn't already!

Needless to say, worst case scenario we'll reship orders (availability of stock notwithstanding) if Royal Mail ultimately decide they're lost, but usually when it's an entire batch they have a tendency to suddenly appear after an investigation, so fingers crossed.
 
Hanners said:
We have had a batch of parcels (of which yours appears to be one), which seems to have gone AWOL in Royal Mail's service, so we're waiting on them to investigate that currently - I'll make sure your order is added to that list if it isn't already!

Needless to say, worst case scenario we'll reship orders (availability of stock notwithstanding) if Royal Mail ultimately decide they're lost, but usually when it's an entire batch they have a tendency to suddenly appear after an investigation, so fingers crossed.
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Thanks for the quick reply!
No worries. It will be a bummer if it's lost, but this order was the BOGOF offer, so in theory you should have them all in stock.

I hope it goes fine for you guys. I know from a few items I've sent that's got AWOL, its a pain in the butt to sort out.
 
Hanners said:
We have had a batch of parcels (of which yours appears to be one), which seems to have gone AWOL in Royal Mail's service, so we're waiting on them to investigate that currently - I'll make sure your order is added to that list if it isn't already!

Needless to say, worst case scenario we'll reship orders (availability of stock notwithstanding) if Royal Mail ultimately decide they're lost, but usually when it's an entire batch they have a tendency to suddenly appear after an investigation, so fingers crossed.
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Could you add my ReZero order to the list. RM say they exported it on the 19th of December but it never made it to Ireland, order number 156831.
 
@Hanners Hello. I’ve just registered on this site, so I don’t yet have the ability to start a conversation with you. I have two orders that haven’t had any movement since 12/7 and 12/12, respectively, as well as an order for which I received an incorrect item. I sent a CS request for the latter on 12/30 but haven’t received a response. A Discord member suggested I try reaching out to you via this site. Is there a way to connect so I can give you further details? Thanks.
 
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