UK Anime Distributor Anime Limited Discussion Thread

The bizarre thing is, Redundant above mentioned he has been blanked since early Dec. Up until mid Dec, I was getting short replies the day after my requests cancel; just token cancel as requested etc. This would mean they were 100% ignoring emails, even before abandoning ship.

@Dave1988
Cheers for sharing your similar tale of woe. I am Dan1988--'tis fitting that we're in this together.

@Relaxo
That's a good point; scheduled updates on social media, doh. Overlooked as I avoid Twitter, as seems be the current policy of AL regarding emails. For me there only exists emails and forums, and AL irritate me enough with the 🦁etc emojis in their attempts try lure me back.... and lure me back they did 🦓

@sniper_samurai
I'm a little out of the loopdeloop here as my last postings in this thread were me prodding Andrew 2021/2?, and he has apparently realised anime fans lead only to suffering and ran for the proverbial hills... I do however recall something about a buyout/sale, roughly when the emails started to get emoji-filled/some new PR person. Does anyone from AL still post? Sure was someone/Hannes?...

It's a shame: AL make one step forward, and a whole lot backwards, forever more. Irony is they packed the cheap stuff ordered perfect: box, padding. Then they send a preordered CE lazily, that seemed dmged pre-transit.

PS: Cheers for sharing that new 'just wait plz, thx' banner. Missed that. Guess they finally trying sort through. When they go on holiday, they stay on holiday.
 
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this is a bit of a different post than my others but does anyone have any experience with the vinyl allanime sell. I’ve got the fooly Cooly vinyl and it likes to skip a bit. Are their records usually ok
 
The penguin from eva said:
Don’t know the model number but the brand is JAM i know it’s a bit of a crappy player but I got it really cheap. Going to upgrade to a better brand like audio technica eventually
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I’m not familiar with that brand, but a cursory search leads me to believe it is generally an All-in-One vinyl player. You want to avoid these types of players specifically because the built-in speakers will cause vibrations that will knock the stylus off the grooves of the records. Hence all the skipping. I would refrain from playing any vinyl that skips a lot until you get a replacement player.
 
gloomranger said:
I’m not familiar with that brand, but a cursory search leads me to believe it is generally an All-in-One vinyl player. You want to avoid these types of players specifically because the built-in speakers will cause vibrations that will knock the stylus off the grooves of the records. Hence all the skipping. I would refrain from playing any vinyl that skips a lot until you get a replacement player.
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Thanks for the info I’ll follow your advice
 
AL emailed me back last night, finally. Was a fairly generic return template so thought I'd share for anyone waiting do so.

No replacement till receive, write order number on box send back in, keep receipt for postage refund. I expected a returns authorisation number or label.
 

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Aion said:
AL emailed me back last night, finally. Was a fairly generic return template so thought I'd share for anyone waiting do so.

No replacement till receive, write order number on box send back in, keep receipt for postage refund. I expected a returns authorisation number or label.
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Did you contact them through the form on the website? I have heard that they sometimes do not respond so I am wondering if they have a direct email for customer support I can use. I know some have suggested Twitter ("X") but I refuse to return to that hellscape of a website (and should not be expected to in order to get customer service from a legitimate business).
 
kevers7290 said:
Did you contact them through the form on the website? I have heard that they sometimes do not respond so I am wondering if they have a direct email for customer support I can use. I know some have suggested Twitter ("X") but I refuse to return to that hellscape of a website (and should not be expected to in order to get customer service from a legitimate business).
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I've used both the online form and their email address (shop.uk@alltheanime.com); never received a response from using either method.

I even tried @'ing them on Twitter/X, nothing there either.
 
BrokenPhoenix said:
I've used both the online form and their email address (shop.uk@alltheanime.com); never received a response from using either method.

I even tried @'ing them on Twitter/X, nothing there either.
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When I saw on the site they were actually responding I used the contact form on the website again last night and got a response this morning so I’d assume the newest requests are prioritised cause I had sent like three other emails but they responded to one I had just sent
 
Hunter_Killer said:
Godzilla Minus One (Deluxe) was sold out and never coming back to store or it should back soon? Anybody knows something about this?
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I’m pretty sure it might not get more stock printed unless they got HUGE demand for more but you could check other sites for it but if enough people asked them to make more they probably would do a reprint
 

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kevers7290 said:
Did you contact them through the form on the website? I have heard that they sometimes do not respond so I am wondering if they have a direct email for customer support I can use.
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Patience is a virtue, and virtuous I am not, so I emailed them four times: on the day arrived with photos, a few weeks later to inquire if they playing dead, and then through the website contact form. Was still nothing for a week, so emailed again just before posting here initially.

In short: it doesn't matter. If you reply to email you got with your order details/when purchased, I can confirm that works as during sale I simply did that to request a few cancellations. They replied the next day. It's more than likely a case of them sorting thru, dealing with people either in order by date or order by annoyance x4 emails.

Seems the process as outlined in my img for everyone, so may as well just follow those instructions if returning. Just write refund or replace in box + order number on box.

Edit: I am however now confused if need PO receipt to get postage refunded. When RM collect round 'ere, they just take the parcel. And I have collection for something else due tomorrow so could give it to them then. Sent email to inquire. They'll lmk no doubt in few weeks.
 
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My apologies in that case: I shall check back in with you on the 22nd. 👍🐧

What was your name before that inspired you to name yourself after a penguin you knew not the name of, out of interest? Do I know you?.... CitizenGeek is that you!?
 
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