UK Anime Distributor Anime Limited Discussion Thread

Aion said:
AL emailed me back last night, finally. Was a fairly generic return template so thought I'd share for anyone waiting do so.

No replacement till receive, write order number on box send back in, keep receipt for postage refund. I expected a returns authorisation number or label.
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Did you contact them through the form on the website? I have heard that they sometimes do not respond so I am wondering if they have a direct email for customer support I can use. I know some have suggested Twitter ("X") but I refuse to return to that hellscape of a website (and should not be expected to in order to get customer service from a legitimate business).
 
kevers7290 said:
Did you contact them through the form on the website? I have heard that they sometimes do not respond so I am wondering if they have a direct email for customer support I can use. I know some have suggested Twitter ("X") but I refuse to return to that hellscape of a website (and should not be expected to in order to get customer service from a legitimate business).
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I've used both the online form and their email address (shop.uk@alltheanime.com); never received a response from using either method.

I even tried @'ing them on Twitter/X, nothing there either.
 
BrokenPhoenix said:
I've used both the online form and their email address (shop.uk@alltheanime.com); never received a response from using either method.

I even tried @'ing them on Twitter/X, nothing there either.
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When I saw on the site they were actually responding I used the contact form on the website again last night and got a response this morning so I’d assume the newest requests are prioritised cause I had sent like three other emails but they responded to one I had just sent
 
Hunter_Killer said:
Godzilla Minus One (Deluxe) was sold out and never coming back to store or it should back soon? Anybody knows something about this?
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I’m pretty sure it might not get more stock printed unless they got HUGE demand for more but you could check other sites for it but if enough people asked them to make more they probably would do a reprint
 

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kevers7290 said:
Did you contact them through the form on the website? I have heard that they sometimes do not respond so I am wondering if they have a direct email for customer support I can use.
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Patience is a virtue, and virtuous I am not, so I emailed them four times: on the day arrived with photos, a few weeks later to inquire if they playing dead, and then through the website contact form. Was still nothing for a week, so emailed again just before posting here initially.

In short: it doesn't matter. If you reply to email you got with your order details/when purchased, I can confirm that works as during sale I simply did that to request a few cancellations. They replied the next day. It's more than likely a case of them sorting thru, dealing with people either in order by date or order by annoyance x4 emails.

Seems the process as outlined in my img for everyone, so may as well just follow those instructions if returning. Just write refund or replace in box + order number on box.

Edit: I am however now confused if need PO receipt to get postage refunded. When RM collect round 'ere, they just take the parcel. And I have collection for something else due tomorrow so could give it to them then. Sent email to inquire. They'll lmk no doubt in few weeks.
 
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My apologies in that case: I shall check back in with you on the 22nd. 👍🐧

What was your name before that inspired you to name yourself after a penguin you knew not the name of, out of interest? Do I know you?.... CitizenGeek is that you!?
 
The penguin from eva said:
I’m pretty sure it might not get more stock printed unless they got HUGE demand for more but you could check other sites for it but if enough people asked them to make more they probably would do a reprint
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Sometimes I've seen products described like that, which after a few days go back on sale. I don't know why that was, maybe they had to count how many copies they have in stock. I'd rather buy it here, because it's cheaper. I see it in other stores, but it's more expensive, and now I'm wondering whether to wait and risk it selling out, or buy it and sleep soundly. It's a shame that Anime Ltd doesn't reply to me.
 
Hunter_Killer said:
Sometimes I've seen products described like that, which after a few days go back on sale. I don't know why that was, maybe they had to count how many copies they have in stock. I'd rather buy it here, because it's cheaper. I see it in other stores, but it's more expensive, and now I'm wondering whether to wait and risk it selling out, or buy it and sleep soundly. It's a shame that Anime Ltd doesn't reply to me.
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Godzilla -1 Deluxe is definitely only a single run on it as AoL have it marked as no longer available.
 
Now I'm back from the festive period, I just wanted to jump in to say sorry for folks still waiting on customer service responses - we've been shut down over the Christmas break, and needless to say we have a vast amount of requests to trawl through, so we will be working on these as quickly as possible while we're getting everything else back up to speed.

If anyone is waiting on a Christmas sale order still that hasn't despatched, that almost certainly means that it was waiting on the arrival of stock before the Christmas shutdown - unfortunately a lot of couriers were having issues so some expected stock shipments to our warehouse was delayed.

If anyone has any pressing queries that you haven't heard back on, DM me your order number on here and I'll take a look personally to see what's up.
 
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