Anime Limited 12 Days of Christmas 2018

Lambadelta said:
AL will not disclose the contents of the mystery boxes. They never have except for the type MVM accidently put the flyers explaining the mystery box picks in earlier orders.

It defeats the purpose of it being a mystery if they tell people.
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Do you know what the titles were for the MVM? Thanks!
 
HWR said:
Just received an email regarding the issues with the 12 days sale:
Good evening.

I hope all is well.

You're receiving this message as you placed an order during our recent AllTheAnime.com 12 Days of Christmas sales. This is email is to provide an general overview update on where things stand with orders currently, though we appreciate many of you reading may have received your orders.

First of all before going any further on behalf of everyone at All The Anime / Anime Ltd. we want to profusely apologise for the delay in receiving what you ordered.

We want to make sure we give context for what has happened, what we've done (and continuing to do) to try and rectify this, and what the current standing of things are.

This is going to be a long message, but we want to make sure we as clear and transparent as we can be on the situation.

What's happened -
To give full context (and in case you're not aware), we contracted a distribution centre - different to who normally fulfils orders for us, so as to cope with demand - to handle the fulfilment of all orders during this busy period in a timely manner.

Although thousands of orders have been fulfilled, the distribution centre finally made us aware earlier this week that there will still many orders unfulfilled despite claiming that software issues that had caused delays in shipping initially were fixed, that all was in hand and ultimately not alerting us to the situation despite us raising many concerns about the status of fulfilment for well over a week prior to that.

Needless to say we're incredibly frustrated and unhappy with the poor service of the distribution centre at this critical period, and we're even more unhappy that this poor service has been passed on to our customers.

Though in the grand scheme of things we are a small company, the quality of service we provide is something we take pride in. It's something we have built for our AllTheAnime.com online store over the years and it's not at all fair that your experience ordering from us has been impacted in this way.

Since then for the past 48 hours we've been working with the distribution centre to ensure that any outstanding issues are resolved, and to try and get visibility on where things currently stand so we can accurately update all our customers being impacted by this. We have finally been granted the information we've been requesting, hence why you're receiving this message now.

Where do things currently stand:
Now that we have this information we've been requesting, as we mentioned earlier thousands of orders have been fulfilled.

At time of writing around 1000 orders have already been shipped to customers, while there are over 2400 orders currently being prepared for shipping, with the plan being (all going well) for the majority if not all of those to be dispatched tonight (Friday 21st December) via the TNT courier service.

Whether these orders will be able to arrive in time for Christmas at this late stage is something we simply cannot answer I'm afraid - although a significant portion of these orders should arrive with customers on Monday, obviously this being Christmas Eve means we can't make any guarantees of these orders arriving in time for Christmas itself.

Beyond this batch of orders, we have been told the remaining orders will be picked and packed for shipping over the coming days with the goal being to have all of those being dispatched across the 27th and 28th of December when courier services resume after Christmas.

Though we've been assured that all of the remaining orders are going to be shipped as fast as humanly possible, I'm sure you can understand given what we've said above why we're not taking that completely at face value.

How do I find out the status of my order(s)?
We know a lot of you have contacted us since midnight this morning (Friday 21st December) asking for an update. We are responding to all of these queries as fast as possible as we're sending this and will continue to do throughout tonight and tomorrow as needed.

If you would like to get the latest update on your order(s), please respond to this email providing us the order numbers in question and we'll update you as soon possible.

Can I cancel my order?
Yes. We understand that what you ordered may have been intended to be a gift for Christmas, or simply put it won't arrive in time for you. We're more than happy to accommodate any cancellation requests.

To do this please respond to this email with the order number(s) in question and we can do that for you.

I will add it's entirely possible that due to the processes of the distribution centre your order my still get shipped, but we can discuss returns and such separately should that occur.


A final word:
Once again on behalf of everyone at All The Anime / Anime Ltd., we offer our deepest and sincerest apologies for this.

Despite our planning of utilising a distribution centre that's meant be well equipped in dealing with the demand of orders we received over the sale period at our site, we have been let down tremendously by their service.

We know this doesn't change the fact this has impacted you, but please know we have been and are continuing to do everything in our power to get this rectified as timely as possible.

We're truly grateful for your custom, support and understanding at this time, and please rest assured that we share your frustrations and will be doing our utmost to ensure that this kind of situation is never repeated, even during a busy period such as this one.


Kind regards,

Jeremy Graves
Marketing Executive, All The Anime / Anime Ltd.
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I've received it too (just over an hour ago at the time I posted this).
 
Just spotted the statement by AL.

I've said this a lot over the last few years, but... Andrew, Jeremy and co. are a bunch of class acts. REALLY sorry to hear about the uncomfortable position they've been put in. I don't think anybody could reasonably ask anything more of them, given the circumstances.

I'm not overly bothered when the items I ordered arrive. I feel assured I'm going to get them, and that's enough for me. I just hoping the guys at Anime Limited don't run themselves ragged trying to fix problems that somebody else has created for them.
 
I no longer lurk and finally have a voice. I feel for the people who were expecting this in time for Christmas for gifting, luckily I am not in that position but I can emphasize. I don't mind if mines comes after the day so I will hope those in that circamstance get it Monday.
 
As an update of sorts I've received an email from Jeremy regarding the orders.

Female Creators bundle and Mystery boxes were due to be shipped yesterday (21st) everything else is to be processed next week (27th/28th) I didn't order anything on Days 10+11 so it's possible they may have been due to ship yesterday also.

So expect a mystery box/bundle on Monday? and anything else around New year's.
 
In the email it states: At time of writing around 1000 orders have already been shipped to customers, while there are over 2400 orders currently being prepared for shipping, with the plan being (all going well) for the majority if not all of those to be dispatched tonight (Friday 21st December) via the TNT courier service.

So unless those 2400 orders that were prepared last night are all female creator bundurus and mystery boxes we could see other items potentially arrive as well.
 
Hi, has anyone received anything today?

A load of orders just arrived for me from day 4, 6 (movie bundle), 9 (Partridge bundle) and mystery box 1.

It's missing A Letter to Momo from the movie bundle and I got Eureka Seven: Hi-Evolution 1 instead of the Ultimate Edition series from the Partridge bundle.
 
Nothing yet but you receiving those items gives me hope (though the missing and incorrect sets is a worrying sign.)
 
HWR said:
So what was in the first mystery box?
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th
 
KingJimmeh said:
If anyone does get the Mystery Boxes, please can we make sure it gets put in a Spoiler tag or its own thread. If it does get delivered in time for Xmas, I would like to be surprised when I open it.
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There was a thread last year iirc so hopefully those who want to be surprised aren’t spoiled.
 
That's a whole 'nother Pandora's Box waiting to be opened if Sony DADa, knowing sod all about anime and finding themselves overwhelmed, think the Eureka Seven movie no-one apparently likes is ze Ultmate Ed of TV series and are forgetting to put stuff in boxes. I mean, I thought robots surfing through the air was a bit silly, even when I was a youngling, but they better not deprive me of my Momo CE. The k****.

That aside, 'tis going to be a mystery box indeed if people end up not receiving items/the wrong thing. How exciting~

...Not exactly what was intended, mind you. I think last year there was a card that listed each title included/who included it. I just know I better not receive one/two couples of Momotaro and no Momo in my day 6 bundle. I want my f****** Momo. I'd even take something turning up before the year is out at this point. Maybe.
 
AironicallyHuman said:
That's a whole 'nother Pandora's Box waiting to be opened if Sony DADa, knowing sod all about anime and finding themselves overwhelmed, think the Eureka Seven movie no-one apparently likes is ze Ultmate Ed of TV series and are forgetting to put stuff in boxes. I mean, I thought robots surfing through the air was a bit silly, even when I was a youngling, but they better not deprive me of my Momo CE. The k****.

That aside, 'tis going to be a mystery box indeed if people end up not receiving items/the wrong thing. How exciting~

...Not exactly what was intended, mind you. I think last year there was a card that listed each title included/who included it. I just know I better not receive one/two couples of Momotaro and no Momo in my day 6 bundle. I want my f****** Momo. I'd even take something turning up before the year is out at this point. Maybe.
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Wow, someone really wants momo to turn up. Hope it does though

I haven't had a huge problem ordering anime, not one as big as getting the wrong thing, but when I was looking for excel saga I expected one of the rarest volumes, I somehow ended up with saint seiya. Excel has six friends donned in gold knocking gallons out of each other all the time, I don't see a problem here...
 
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