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From the UPS website: "In order to ship goods across borders, you’ll need both a VAT and EORI number, as we’ve mentioned. However, if you are shipping to another business, you will also need to know your receiver’s VAT and EORI numbers."

So only the sender needs to include their VAT and EORI number when shipping to individuals.
 
How did you solve the missing EORI and VAT number? UPS contacted me about that as well. It seems that those are assigned to companies but I'm just a consumer. Why does UPS think that the package is imported by a company?

I'm very annoyed by this. I've received many packages from outside the EU through DHL or local carriers, never have they asked for these things.
Another package got into the same mess and as AL wasn’t responding I found their VAT number on the internet. At this point I could no longer fill in the missing data because the link was dead and UPS was no longer sending me messages, so I contacted them. Then it turned out they were asking for MY missing EORI and VAT number. They suspected I was a company because of the number of items send. I was confused about it because it didn't occur to me that I was seen as a business importer, all I got were some messages about missing data. I told them I was just a consumer and the packages resumed shipping and I got them both on the same day.
 
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