Question for the non-UK buyers who have bought from Zavvi this year:
Have you gotten charged for tax/VAT when you ordered from Zavvi after Brexit?
I made a bigger order from them this year, and they sent all the products separately, so I got charged like 10 times the VAT and postage handling fees individually.
Had to deal with customer service for weeks which felt like a "good cop, bad cop" back and forth discussion with different customer service agents.
I ordered from there after Brexit because their website says this:
Which to me read as "don't worry, we'll pay all taxes and duties for you" at the time. I thought they're operating similarly to Amazon, but that didn't seem to be the case.
When it comes to movies and media, I think Zavvi has always posted them from Guernsey or somewhere outside the EU's economic area in the past 10+ years. So their packages could sometimes get taxed, but extremely rarely for me.
Knowing Zavvi's past helps to understand the keywords:
"place orders as usual" = we'll still send from Guernsey
"most of our products will ship from... EU" = but our movies and media still comes from Guernsey
"any products shipping from the UK... tax and duties will be settled" = if we happen to send something from our UK warehouse, don't worry about taxes - in every other case do
Am I wrong?
But could also be that after Brexit the post office here is screening every single package with extra care and every package from UK has been taxed for me without fail. Not necessarily so from other countries.