There is an added bonus if you want something that isn't on site or is available in a rightstuf sale, phone and ask, they will try their best to help, I've been a happy customer for over 20 years, never had a serious problem and the odd slip is easily sorted with a quick call or email.
There was an old message when they did catalogues way back, "if there's a problem, let them know, they aren't monsters" Still true now
Yep the site is a little outdated but it works fine and as I say if you spot something, they usually sort it quickly.