UK Anime Distributor MVM Entertainment Discussion Thread

WMD

Thousand Master
My order of Rascal does not dream... says it's been delivered which obviously isn't possible! Sent them a message. I'm guessing theees going to be some teething issues.
 

BlackCondor93

Great Teacher
I've checked the delivery section of the website, and it does mention something about overseas customers.
It's possible that international delivery could be reinstated once the website is up and running. But I can't say for sure, as I'm a UK customer.
 

Azar

Thousand Master
Its nice to actually have a working search bar now! Seems better already.

I hope this doesn't affect my Gundam Origin order too badly though.
 

Vincentdante

Magical Girl
Got into my account and saw they put my old order for monogatari season 2 boxset back into "in process" I will email them after work to say I got this.

Might be worth everyone checking though.
 

Terium

Brigade Leader
shipping seems to have updated. Looks like a flat £5 regardless if I have 2 or 3 products in the cart. The payment is down though.
 

Girls wIth Guns

Stand User
Phew, you guys scared me with the dropped International Shipping for a moment, I order a slew of stuff from AOL every year. I got my account password reset, and it looks like they also fixed a bug for the billing address format for US addresses, so maybe Paypal will work for me now? I haven't been able to use Paypal for a long while, it kept telling me the billing address does not match my Paypal address so it always failed. Guess I will find out on my next order. Somehow the site update had changed my State from Pennsylvania to Alaska, so I did have to change that back.

And I'm good with the International Shipping changing from £4 for each item to a flat £5 for multiple items, as that will be an incentive for me to buy more from them in each order! 👍
 

sniper_samurai

Pokémon Master
Phew, you guys scared me with the dropped International Shipping for a moment, I order a slew of stuff from AOL every year. I got my account password reset, and it looks like they also fixed a bug for the billing address format for US addresses, so maybe Paypal will work for me now? I haven't been able to use Paypal for a long while, it kept telling me the billing address does not match my Paypal address so it always failed. Guess I will find out on my next order. Somehow the site update had changed my State from Pennsylvania to Alaska, so I did have to change that back.

And I'm good with the International Shipping changing from £4 for each item to a flat £5 for multiple items, as that will be an incentive for me to buy more from them in each order! 👍
Not such a good deal for European customers, European shipping was £2 per item meaning that 3 items will need to be ordered to break even with the previous shipping costs.
 

MVM

MVM Representative
Industry Representative
Obviously with new things, there's always issues, no matter how thorough you try to be before launch. We're aware there's still issues which we're working through.

For old orders that have shipped but are now showing as processing again, fear not you won't be charged or items shipped again. Still not entirely sure why that's happening, same with some orders being marked as shipped when not even out.
 
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