ConanThe3rd said:
My copy of Patema came in (£11 Tier), the DVD was loose and there's two very obvious scratches on it as a result.
ATA really need to get their act together, you can be as front facing as you want to but delays (upwards of six months) and general cock ups don't get swepted away by a plea of "Please Understand".
Three useful details that make me query why the above is in this thread:
1. We didn't pack the discs.
2. We didn't ship them either.
3. We didn't deliver them for that matter.
[EDITED TO ADD] 4. There have only been two reports so far of delivery issues (yours + one smashed) - which all point to courier problems, not production
Both of the first two were done by Sony and the third by either Royal Mail or TNT (based on damage, I am guessing the latter but please let me know if I am wrong). All three things should not be difficult for a company like Sony to do if we can do from our own store easily enough (the only reason we didn't for Patema was the knowledge of how many needed done over a period we're already busy++ on).
We are shipping a fixed disc to you free of charge and not requesting it back so what, precisely, in this do we need to get our act together over?
I'm fine with complaints when we personally do mess up and I'm fine with issues people have, but it's a bit galling to see lines above out of frustration that are simply nothing to do with us and we proceed to fix after off our own backs.
I get that your upset the discs came like that and believe me, so am I as we're not paying Sony to fulfil just so that we have to then go and duplicate the cost + time on it here! But the above is counter productive and the only "win" here is really hurting my feelings.
Best,
Andrew