UK Anime Distributor Anime Limited Discussion Thread

Did anyone else order multiple copies of the Blue Giant Collector's Edition and only receive 1 poster?

The packing slip confirms 1 poster, referring to it as a "Bonus Poster", in contradiction with the shop listing which includes it under "Packaging and Physical Contents". This has got to be a new low for Anime Limited, and seems to quite clearly fall foul of Paragraph 2 of Regulation 5 of The Consumer Protection from Unfair Trading Regulations 2008.

I've emailed to query this, but I've heard the response time can be in excess of a month for simple queries nowadays, so I'm not expecting a response any time soon. If they hadn't misrepresented the product, I could have placed two seperate orders, or my brother could have ordered his own copy.
 
The listing on the website makes it sound like it is included as part of the set with everything else, it definitely doesn't look like you only get one even with multiple orders. Mine arrived ripped which is very disappointing, I have sent an email about it but who knows when or if I will get a response 😕

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RedundantSquash said:
The listing on the website makes it sound like it is included as part of the set with everything else, it definitely doesn't look like you only get one even with multiple orders. Mine arrived ripped which is very disappointing, I have sent an email about it but who knows when or if I will get a response 😕

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disapproving Shinji with the coffee mug I really hope you can get replacement posters! :(
 
Jaysgba said:
Did anyone else order multiple copies of the Blue Giant Collector's Edition and only receive 1 poster?

The packing slip confirms 1 poster, referring to it as a "Bonus Poster", in contradiction with the shop listing which includes it under "Packaging and Physical Contents". This has got to be a new low for Anime Limited, and seems to quite clearly fall foul of Paragraph 2 of Regulation 5 of The Consumer Protection from Unfair Trading Regulations 2008.

I've emailed to query this, but I've heard the response time can be in excess of a month for simple queries nowadays, so I'm not expecting a response any time soon. If they hadn't misrepresented the product, I could have placed two seperate orders, or my brother could have ordered his own copy.
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Same happened with me. I ordered one for my friend. I used the contact form on the website but haven't heard anything back yet, not even an email to confirm the message was received. I'll probably try emailing them tomorrow.
 
Jaysgba said:
Did anyone else order multiple copies of the Blue Giant Collector's Edition and only receive 1 poster?

The packing slip confirms 1 poster, referring to it as a "Bonus Poster", in contradiction with the shop listing which includes it under "Packaging and Physical Contents". This has got to be a new low for Anime Limited, and seems to quite clearly fall foul of Paragraph 2 of Regulation 5 of The Consumer Protection from Unfair Trading Regulations 2008.
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With all due respect, this is a simple shipping error during product picking and fulfilment, so it's a little early to be planning a call to trading standards. ;) This'll be resolved today for the couple of folks who are short a poster, and I'll look into why this error occurred.

From a boring logistical standpoint, when there's an additional item like this your order on the store for an item is translated in the shipping system into two items (1x product and 1x poster), so if you order two of the item it's adding two posters, which should then of course mean that everything is picked, packed and shipped as per that order. This will almost certainly be a case of human error on the warehouse floor, but I will certainly be raising it as a concern.


Also, while I'm here, a quick note on customer service response times - I have not been ignoring the discussion about this, and a priority for me over the coming months is putting together a roadmap to improve this in a general sense; I've already trying to make sure we're better at communicating product delays, but I want to get our response times, accuracy and all manner of other general webshop admin into a better place, so it is being worked on as we progress through the year!
 
sniper_samurai said:
Do, I think the contact form is broken and nothing is sent to them.
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We get contact form enquiries okay every day on the site so the system is working as a whole - I do think automated responses are an issue there (which is one for my list of things to get checked), but I do worry that there's something causing specific messages to go AWOL, so if anyone does have a contact form message that hasn't been responded to please do drop me a message with the general date and time it was sent and the contact e-mail address used in the form so I can look and see if there's a pattern.
 
sniper_samurai said:
Do, I think the contact form is broken and nothing is sent to them.
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I can confirm that the contract form is not broken. They replied to my message this morning and they're sending out another poster.

Hanners said:
This will almost certainly be a case of human error on the warehouse floor, but I will certainly be raising it as a concern.
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I don't think it was human error but a glitch on the system. The order slip that was in my package only mentioned one poster along with 2 copies of Blue Giant. Putting that aside, thank you for replying to these concerns.
 
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