UK Anime Distributor Anime Limited Discussion Thread

Dragon Slayer said:
Well everyone, looks like AL have seriously messed up the website by introducing one of these annoying hCaptcha. Basically it means that when you try to sign into your AL account you will also be asked to fill out a random hCaptcha. Even if you fill it out correctly and submit it will say your answer was wrong and you will be asked to fill it out (again) = same result, try again (multiple times) = same result. No matter how many times you try, you're in a endless loop and it won't let you sign in. AL NEED THIS TO GET THIS REMOVED ASAP.

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I had the same issue. I had to change it to desktop and it was still a bit of a pain.
 
Anime Limited is the only company I buy from where the customer service team just simply do not respond to queries. I think the last response I actually got from them was nearly a year ago now 🙃

I emailed nearly a week ago regarding APFTTU, and nothing. I know it's par for the course with them, but it's actually crazy how unresponsive their customer service continues to be. What if you needed to cancel an order?

So poor. I may see if I can try to nudge them on Twitter/X.
 
ussjtrunks said:
They have needed a dedicated customer relations person for ages many emails just never get answered

For a quicker response maybe try to hit up Hanners on the discord or twitter
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If my message on Twitter doesn't get responded to in the next few days or so, then I'll try making contact with Hanners.

I don't have a Discord account, so I'll have to make one. God, it's going to end up as an actual mission just to get a response from customer service 😂

Thanks for all the advice everyone.
 
BrokenPhoenix said:
Anime Limited is the only company I buy from where the customer service team just simply do not respond to queries. I think the last response I actually got from them was nearly a year ago now 🙃

I emailed nearly a week ago regarding APFTTU, and nothing. I know it's par for the course with them, but it's actually crazy how unresponsive their customer service continues to be. What if you needed to cancel an order?

So poor. I may see if I can try to nudge them on Twitter/X.
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it does sometimes seem like that if there isn't a answer to give, one isn't given at all (vs saying to wait for more info, or even just saying theres no plans for any action) which doesn't help, as it can seem as being potentially deliberatively uncommunicative.

Part of me wonders with this is if they are waiting for the US standard to be ready for sale, apparently the discs having the primary issue fixed wasn't expected, as the production had supposedly started (in some form) before the issue was noted.
 
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The other option that only really come around this time of year is the year youtube event for the lead up too the 12 days of Christmas event they usually hold "cloud matsuri", usually around mid too late Novmeber (although I haven't heard anything yet of when its going to be, but I think they do only give a week notice sometimes)

But cloud matsuri's last stream day usually has Question and answers section. But obviously depends on your question for whether you would want to ask via that.

EDIT: and that is assumeing its not cancelled now they are back at MCM
 
I'm just after a fixed disc for my APFTTU CE set. I really don't want to (nor should I) have to buy a separate standard edition to get a correctly labelled disc and the missing line of dialogue.

As far as I know, they haven't said anything about a disc replacement program, so I was maybe thinking they may send one out if you emailed and asked for one. But I honestly have no idea what is going on behind the scenes with it.

I guess I'll just have to wait and see what happens.
 
BrokenPhoenix said:
I'm just after a fixed disc for my APFTTU CE set. I really don't want to (nor should I) have to buy a separate standard edition to get a correctly labelled disc and the missing line of dialogue.

As far as I know, they haven't said anything about a disc replacement program, so I was maybe thinking they may send one out if you emailed and asked for one. But I honestly have no idea what is going on behind the scenes with it.

I guess I'll just have to wait and see what happens.
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I member it took literal months to get a persona 5 CE replacement disk I emailed them prob 5 times or so cos he he standard fixed the issue.
 
ussjtrunks said:
I member it took literal months to get a persona 5 CE replacement disk I emailed them prob 5 times or so cos he he standard fixed the issue.
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I'm keeping receipts. I'll carry on pestering them (within reason) until I get somewhere.

Would be nice to even just get a response that says 'no', you're not getting one 😂
 
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sniper_samurai said:
The next standard set has been solicited. Expect a slower cadence for tge CEs as they contain double the episodes of the standard sets.
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I just checked the blog post when plans were announced and they did state every couple of months for the Collectors editions.

Standards i assume are every month much like Bleach is supposed to be. (Edit -same blog does confirm the plan was every month for Naruto standards)

They did state that they Bleach CE with art box (sets 6&10) may see a break between releases due to more approval requirements.
 
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