Just got a shipping notification for my last 2 AL xmas sale orders from 1st of december, both shipped by fedex rather than royal mail.
Which sounds great.
Except they charge around €18 for "customs clearance" rather than the (still high) €10 of our national carrier.
Per package.
So, the 2 orders came to about £166 total, this will incur almost £35 in VAT and just under £33 in fees on top of that, £68 extra in total.
Not gonna lie, a wee bit pissed off about this, if AL don't at the very least offer a refund of the UK VAT then I'm just done with ordering from them directly.
And the kicker?
These 2 orders were shipped within days of the new fulfillment center re-opening after xmas, so if they had actually stayed open until the 24th of december rather than closing down on the 18th, there is at least a chance these orders could have been shipped before the new year.