WMD
Guild Member
They didnt want to give me the full refund without returning the item. Luck of the draw I guess. But they gave me a third off so I can buy a new case with that at least.I contacted them via live chat about my broken case recently and they just issued a full refund, no heated agrument/ very quick and easy, told them the condition "Very smashed case" (Did offer to send them photo, but they said no need) and they just said full refund and no need to return. So I suggest you do the same, even if they only offer a partial refund that should cover the cost to get a new case.