The stupidest thing is, Zavvi's digital claim form is a PDF file that has some sort of an "attached" comment field you can fill out, separate from the document itself, but the big issue is that the dang form is completely un-editable, you can't type anything into the fields in the form. So, you have to print it out and fill it out manually, or else add text to it using text boxes if you have Acrobat - but you still have to print it out to manually sign it (I doubt they would accept a digital signature), so you then lose that attached comment field. That's why I had to digitally add a comment field to the bottom of the form, filled out all the un-editable fields using text boxes, print it out, sign it, scan it back in to the PC, and then attach it to the message. What an asinine claim form.