UK Anime Distributor Anime Limited Discussion Thread

Not sure if my order warrants a DM, but it was placed exactly one month ago on the 12th and still sits "unfulfilled." All items were in stock at the time the order was placed, and remain in stock still.
 
Placed my order on Dec 12th. Was told that it contained items that AL was waiting to arrive at their facility, so I guess they still haven't acquired them yet.
 
kevers7290 said:
Not sure if my order warrants a DM, but it was placed exactly one month ago on the 12th and still sits "unfulfilled." All items were in stock at the time the order was placed, and remain in stock still.
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In stock on the store doesn't necessarily mean that stock is in place at our fulfilment centre, it could be stock in transit that was delayed over Christmas etc.
 
Hanners said:
If you're on the Discord then give me a shout on there if you like - I'm currently personally working through some of the CS backlog to try and get things cleared also, so we'll get you sorted one way or another as soon as we can!
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I’m on Discord but not a member of an AtA specific one. Tried searching for it but coming up empty. Do you have an invite link?
 
Googlyhead said:
The AtA email AI has confused itself again.
There’s a Love Live! Superstar S1 CE advertised as £24.99 and also an EB(redux) for the same but at £39.99
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Looks like a bug in the newsletter system's pulling of price data from the store - £39.99 is the correct price.
 
I have two separate orders to Ireland that seem to have been returned to AllTheAnime shortly after arrival in Dublin. I'd DM but new account limitations. Is this a customs declaration issue? Other orders before and after came through fine.
 
d.higgins said:
I have two separate orders to Ireland that seem to have been returned to AllTheAnime shortly after arrival in Dublin. I'd DM but new account limitations. Is this a customs declaration issue? Other orders before and after came through fine.
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Hello! Could you let me know your order numbers here or via social media DMs and we can look into it!
 
Very nice to meet you, teetoni, its great to hopefully have an AL rep here in the forum on a more regular basis! I do wish you good luck in fending off all the hostilities in this forum, lol! ;)

Your username reminds me of one of the nicknames some of my friends used to call me - my name is Troy, so they altered it a bit and called me T-roy - So hello to teetoni from teeroy!
 
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