I have yet to receive an email about the 15% discount offer for their Easter sale, but thankfully the code isn't unique so I can use it if I don't get the email in the end.
To be honest this isn't the first time my account has been messy on their system. One example was when my discount just didn't work and almost missed out on an early bird as a result. And the other example is everyone getting their Scotland Loves Anime 2023 magazine in the post but I didn't, which was bizarre as I received the 2021 & 2022 without issue. My account is still active and has been since Day 1 so it's disappointing the quality from Anime Limited has continued to get weaker over the past year.
Now I know AL staff often don't like criticism, but with the lack of communication on the delayed releases and some folks here having other issues of their own like incorrect info on the VAT for European customs and disc replacements not being chased up, I'm disappointed it's gotten this bad and it's unacceptable. And I'm saying this as someone who owns about 90% of Anime Limited's releases since they first started in 2012/2013.
That said, if Andrew does randomly pop up here by coincidence, another bit of feedback that I would give is in relation to some collector's releases using multiple cases (namely Kids on the Slope, Granbelm and Great Pretender).
I have no issue with the idea of why this was chosen, but if you want to keep this type of design going forward you need to ditch the use of the UK cases and go for the slimmer ones (best example I'm recommending in terms of the size are the slim cases 88 Films have used for their Martial Arts releases like the Tiger Cage Trilogy and The Inspector Wears Skirts films) because all the consumer is going to think about is not the rather nice packaging and artwork, but rather 'this is taking up too much of my shelf'.