You claim they're "coporate/soulless" yet talk like they aren't comprised of humans and shouldn't be given grace, especially during stressful seasons like the holidays. If they were as you accuse, they wouldn't even bother entertaining places like this but Hanners is quite active to keep people informed. It was revealed that the company went through a hard time before the sale with multiple individuals falling ill thus interrupting services. If you aren't able to extend goodwill in such a situation then I'd argue you're a hypocrite that is far more corporate/soulless.