AHA-Lambda
School Idol
I missed the stream but sounds like there is still no alternative for it up?
What's going on with Marcos plus it still not been released?Technical gremlins, apologies for the issue! We'll update on pre-orders on our blog in due course.
I had a parcel of four standard edition Blu-rays ordered on Day 1 of the Anime Limited 2023 12 Days of Xmas sale, all from the BOGOF section, I paid £29.98 for them. I went away for Xmas to visit family far from home (in England where I live, but definitely not close enough that I could have zipped back to collect the package), but I left my flat to travel there on the 14th of December 2023, so it's not as though they did not have a decent length of time to get them to me before that point. I returned from my trip on the 8th of January 2024 to find that, after being left in the communal hallway of my apartment building by a Royal Mail postie, the parcel had been stolen (no idea who by, could be another tenant or a visitor to the building, an opportunistic passer by who happened to see the door open with the package downstairs, etc.). I understand I may not have any recourse at this point as I have not been on the ball about getting in touch with Anime Limited regarding the issue (I was somewhat discouraged by reports from other posters here of them not replying to emails etc. - that's not me blaming anyone here just making the point that AL's customer service is probably not what it once was), but I was wondering if anyone has any advice on how I could get either my money back or a replacement of the stolen items (especially given that they are standards not CEs so stock is relatively unlikely to be permanently run out)? I have attached an image of the order summary, I paid with PayPal and don't actually have a credit card just a debit card so I don't think I could do a chargeback even if I contacted AL and the issue was still not resolved within a reasonable timeframe (I'm not entirely certain what my statutory rights are here, I just wanted to mention that in case it is useful info for anyone trying to help).
I'm sorry to hear this.I had a parcel of four standard edition Blu-rays ordered on Day 1 of the Anime Limited 2023 12 Days of Xmas sale, all from the BOGOF section, I paid £29.98 for them. I went away for Xmas to visit family far from home (in England where I live, but definitely not close enough that I could have zipped back to collect the package), but I left my flat to travel there on the 14th of December 2023, so it's not as though they did not have a decent length of time to get them to me before that point. I returned from my trip on the 8th of January 2024 to find that, after being left in the communal hallway of my apartment building by a Royal Mail postie, the parcel had been stolen (no idea who by, could be another tenant or a visitor to the building, an opportunistic passer by who happened to see the door open with the package downstairs, etc.). I understand I may not have any recourse at this point as I have not been on the ball about getting in touch with Anime Limited regarding the issue (I was somewhat discouraged by reports from other posters here of them not replying to emails etc. - that's not me blaming anyone here just making the point that AL's customer service is probably not what it once was), but I was wondering if anyone has any advice on how I could get either my money back or a replacement of the stolen items (especially given that they are standards not CEs so stock is relatively unlikely to be permanently run out)? I have attached an image of the order summary, I paid with PayPal and don't actually have a credit card just a debit card so I don't think I could do a chargeback even if I contacted AL and the issue was still not resolved within a reasonable timeframe (I'm not entirely certain what my statutory rights are here, I just wanted to mention that in case it is useful info for anyone trying to help).
I'm sorry to hear this.
I realise it could be a pain for the postie to take it away but this is no excuse.
I bought one of the El Hazard titles and watched 2 episodes. Wouldn't say I'm into it and I haven't went back to it after nearly two months.
You could have it for the postage only.
As others have said, your best bet is to contact Anime Limited and explain the situation that your parcel has likely been stolen.That's very kind of you, I will get back to you about El Hazard if my email to Anime Limited (which I sent last night or v early this morning) doesn't lead to a resolution of this issue
As others have said, your best bet is to contact Anime Limited and explain the situation that your parcel has likely been stolen.
If a courier leaves a package in an area that you have not requested for it to be left in and it is then stolen, you are legally entitled to a refund or replacement. The retailer is responsible for getting the parcel safely to you. It's deemed as the customer's responsibility if they request for a package to be left somewhere and it is subsequently stolen.
The trader is responsible for goods until you receive them, or someone else you have nominated (e.g. a neighbour) has them delivered (from the Consumer Rights Act 2015) - if they were simply left in a communal area of a block of flats where anyone could see it and take it, then they were not delivered to you. Therefore, the retailer (AL) is still responsible for getting what you paid for, to you.
I'm not sure where I stand then as I requested them to attempt to deliver it to a neighbour, but the neighbour must not have taken the package as it was then left in the communal hallway rather than taken back to the depot? There is a notice on my door that clearly states not to leave packages in the hall as they will be stolen. I don't want to be unreasonable but like... IMO they should have been able to get the package to me before I left as they had at least 13 whole days to do so. I probably should have emailed them asking them to hold it, IDK
You should still be fine, if you requested for it to be delivered to a neighbour and it was still left in the communal area, then the law should still apply. As long as you did not request for it to be left in the communal area you should be covered as the package was not delivered to yourself or your nominated neighbour.
You're not being unreasonable at all - consumer law is there to protect us for these exact situations.
I've never had to try with Paypal but do they not offer a 90 or 180 day window for disputes."Hi there,
Thanks for your message.
We're sorry to hear this. The order in question was shipped on the 11th of December and delivered on the 19th of December. While we endeavour to help in these scenarios, we have a 30-day window to report orders as lost or stolen to Royal Mail. Unfortunately as it has now been 7 weeks since the delivery date, there is nothing we are able to do at this point.
Apologies for the disappointment caused by this.
Kind regards,
The Anime Limited Team"
This is their reply. I get that I did leave it longer than I should have... does anyone have anything further to suggest?
One problem I do foresee arising if I sort this out without AL's "blessing" as it were, is that I suppose they might stop me from ordering further products from their website? IDK what the law's position is on that but I don't really want to potentially destroy what good will has been built up over the years :/
I don't have any solution for this, but all I can say is that goodwill flows in two directions, and I have had positive experiences with retailers that have bent over backwards to help me, MVM and the OG Right Stuf spring to mind, and retailers who couldn't care less. I don't shop with the latter any more. The problem with AL in this regard is shop exclusives, otherwise I'd mention that their content is otherwise available from other retailers.
Sure. I'd better look it out the box it has moved into and see which one I bought.A valid point, and thankyou to @Otomo and @BrokenPhoenix again for your input also, will mull it over
@Otomo, may I PM you regarding El Hazard?