Takei Daloui
Vampire Ninja
I think I have that too, need to check, but is the disc loose or is in in a case of some kind?
UK Anime Distributor Anime Limited Discussion Thread
- Thread starter jonno394
- Start date
Gemsy-chan
Shinigami
It's in a paper disk envelope.
Takei Daloui
Vampire Ninja
Great. So at least it's not fully loose in there and bouncing around. Thanks.
Girls with Guns
Shinki
Did the Nadia replacement disk get finished and/or sent out yet? I'm still waiting on that one. My Kids on the Slope set was held until the faulty disk was replaced in the sets.
Titan
Soul Reaper
Can confirm that Nadia replacement discs are being sent out as I received mine on Saturday.
Girls with Guns
Shinki
Ok, thanks - I'm in the US so it will take about 10 days to get over here, so shouldn't be too much longer.
sniper_samurai
Time-Traveller
Yeah, AL really need to revise their customs handling. There is a separate process for sending replacements or repair returns that's VAT exempt and they're not using it. Trunks was sent a replacement EVA set from them after An Post flattened their one and it was still sent as a sale item with the full item cost incurring a second import charge.
ayase
State Alchemist
Wat. Why is something marked as being worth a penny incurring any import charges at all? Surely that’s well below the import tax threshold (isn’t it around €150 in most eurozone countries?) and I presume Belgium’s VAT rate isn’t 2239%. Even the dreaded handling fee in the UK only applies to parcels that need to be held for tax to be paid.
sniper_samurai
Time-Traveller
You'll find the entirety of that charge will be a handling fee for customs processing plus a fraction of a cent VAT. All imported items are subject to VAT, that €150 threshold is with regards to Duty which is 0% on physical media.
Because Ireland is so reliant on UK imports when the new importation laws came into effect the handling fee from our postal service went down from €10 a parcel to €3.50, €22+ for it in Belgium is just straight up robbery.
Lucky_Deity
Dragon Knight
Honestly I don't expect them to, I'd say they only got S1 as it was a Crunchyroll sub-license released by Sentai whereas S2 was released by Crunchyroll directly.
The same goes for other series in a similar boat such as My Next Life as a Villainess.
The most I could say is that Crunchyroll UK may eventually release them once AL have released the first season as it'll be in the UK market.
Though Crunchyroll UK only focus on the very latest new releases they went back to release Classroom of the Elite S1 once S2 was on its way to releasing and if new listings come to be then they may be repeating the same with Uzaki-chan.
I'd love to be wrong and AL somehow make a deal to release the later seasons but I plan to import the following seasons of Rent-A-Girlfriend and similar shows in that situation.
Googlyhead
School Idol
Isn’t there a VAT exemption for repairs and replacements?
Obviously I don’t know the specifics of Belgium customs, but there at least used to be something for goods in/out of UK
ayase
State Alchemist
Baffling. I can’t claim to know all the ins and outs of UK export law (especially not since Brexit or as it applies to corporate entities) but I suspect the reason it was declared with a value of 1p is that it’s likely not possible to declare something as having zero value. Even if it’s being given freely and qualifies as a gift it still technically must have a declared value, I know that much from sending gifts to friends and family abroad.
I wonder if the smart move would just be to send replacement discs in a card envelope with a regular international stamp in the same manner you’d send a letter or a greetings card that doesn’t require a customs declaration at all. But I don’t know how legal that would be for a business to do.
ussjtrunks
Hunter
Why we need ioss, solves most of the customs headaches for the customer
sniper_samurai
Time-Traveller
If the customs information was filled out correctly by the company doing ALs fulfillment it would have been fine, they sent the disc listed as merchandise and not as a replacement/repair return.
ayase
State Alchemist
If that’s the case then that’s definitely bad and there’s no way people should be having to pay these charges, but I can’t help but think that any customs regime that charges €22 to import something declared at a value of 1p is even worse. I remember when certain retailers who shall remain nameless sent everything as gifts to avoid tax and handling charges altogether, though I think those days are long gone…
Stiivun
Pokémon Master
Thanks for all replies regarding the Nadia replacement disc and customs charges for … well anyone living in Europe. To clarify BPost charges 3,89€ over that pence value + 18,50€ customs administration charges (yikes).
Have not checked yet why on earth BPost charges 3,89€ VAT, maybe that is a minimum. Luckily they include a photo of the package and it states clearly on the package ‘Category of Items: Sale of Goods’
Maybe BPost thinks hey a sales item for only one pence, that doesn’t make sense at all, and actually they might be right here.
Either way i’m gone refuse that payment so the item will be send back to the ALs fulfillment. Then I’ll get into contact with AL and experience how good, or bad, their customer service is.
Have not checked yet why on earth BPost charges 3,89€ VAT, maybe that is a minimum. Luckily they include a photo of the package and it states clearly on the package ‘Category of Items: Sale of Goods’
Maybe BPost thinks hey a sales item for only one pence, that doesn’t make sense at all, and actually they might be right here.
Either way i’m gone refuse that payment so the item will be send back to the ALs fulfillment. Then I’ll get into contact with AL and experience how good, or bad, their customer service is.
Geriatric hedgehog
Death Scythe
Late to the party would be an understatement in my case and while I don't mean to open up old wounds, I just wanted to say so sorry that you had this to deal with. Pretty unfortunate that AL were only helpful enough to provide a "computer says no" response - I honestly expected more from them, but I've felt they become more and more corporate by the day. I too would have thought to chase royal mail as it is their debacle but good to learn some consumer law info thanks to @BrokenPhoenix. I would've done the same as you though and just written off my losses, if reasonable, as I value my time and mental health too much to chase up unhelpful individuals and companies...
RadFemHedonist
Guild Member
Thankyou for your kind words, same tbh I mean I can only ease the pain and frustration of life w tiramisu and chocolate praline vanilla caramel gelato so much
