I shouldn't have to change my address to one that isn't mine because of their issues, and if they don't then they won't be getting any of my custom any further (although I suspect that my bank has already earmarked the amounts and deducted them from my account, so I will have to head down to the local branch to find out if that is the reason).
Well I did a bit more digging (and having walked down to my local branch of the bank I use), and I found that contrary to their not charging for preorders until they are shipped they actually authorise the transaction when the order is placed which in the case of the bank I use will automatically remove that money from the account regardless and hold it until payment is requested, so instead of having a card had been declined message they just use some generic garbage message that nobody would understand and most likely go into rage mode like I did if they didn't know how certain banks deal with transactions that have only been authorised and not fully processed.
For a pre-auth, it should be released around 5 working days after you place the pre-order.
Which is how I was able to preorder GATE as the previous authorisation for school live had been reversed (the pending transaction for GATE was the only one listed) and the held money put back into the account.
I've found that tracking does not work as it ends up being redistributed from within the UK using Royal Mail. I find that it normally arrives in 8-12 days.
Same, with Jojo, the Ranma 1/2 ova/movie set and other non anime releases they have me by the wallet for the foreseeable future.
