HdE said:Yup - that's all true. The real concern in my mind is with orders of region 1 discs from the USA, for example.
I've also ordered dozens of DVD box sets from marketplace sellers on Amazon and Play that were above the threshold. I've been charged import duty a few of times - mostly down to bad luck, I think. It certainly seems to have been the exception to the rule.
My way around that has been to use the same reliable sellers each time, and more recently Axel Music for certain things. Since learning the 'lay of the land', I've had no further problems.
DUTY what the hell did you buy, only boxsets from Japan should be that expensive.
VAT and duty are not the same thing. Customs duty has the £135 minimum limit.
Seem to be charged 100% of the time here.