To be honest I'm not sure if it was specifically in this case, since it was just my Mum having the conversations, and to be fair, she doesn't let **** slide without a fight; she is a force to be reckoned with. I mean she'll just keep at it until someone listens. She's actually better at that stuff than my Dad, so it's difficult to actually say how the same converation would have gone had my Dad been the one sorting it. My Dad isn't great on the phone. Literally, he'll get a call from telemarketers, and he'll just let them take him for a ride. My Mum on the other hand, takes no prisoners - she'll say on no uncertain terms that "she's not interested", before slamming the phone down. It does annoy me though that women aren't taken as seriously for pointing out exact same things, yet when it comes from the mouth of a man it's like Jesus himself has delivered the truth...
It's just been the incompetence of the council in general, they're just absolutely useless.