UK Anime Distributor MVM Entertainment Discussion Thread

Do @MVM normally split orders into 2 parcels?order 5 from the site on 24th and i got despatch on the 1st,near a week after ordering and today go a delivery but only 3 in the box?,i have emailed about it just now but not sure how they operate as i normally just order 1 or 2 and not 5
 
Dave1988 said:
Do @MVM normally split orders into 2 parcels?order 5 from the site on 24th and i got despatch on the 1st,near a week after ordering and today go a delivery but only 3 in the box?,i have emailed about it just now but not sure how they operate as i normally just order 1 or 2 and not 5
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They did with my international orders...
One order split in three, meaning three times the extra 6€ postal import fee instead of one time.
 
sniper_samurai said:
I'm pretty sure you can ask them to send it in one package if you contact them. Iinm some of the US based forum members do this.
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I tried that with my next order by adding it in comment field while ordering but that didn't work either... maybe if I ever order again from MVM I send an extra e-mail too.
But I rarely oder from them anymore since they do not use / support IOSS. So I need pay taxes (+ fees) for anything over 20€ and need to go to the post office for that most of the time.
Really wish they would offer IOSS but I guess they have too few international customers for that.
 
Dave1988 said:
Do @MVM normally split orders into 2 parcels?order 5 from the site on 24th and i got despatch on the 1st,near a week after ordering and today go a delivery but only 3 in the box?,i have emailed about it just now but not sure how they operate as i normally just order 1 or 2 and not 5
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We've emailed you back on your email query. As you emailed on the bank holiday weekend, we would have appreciated you waiting for us to respond before creating a case dispute at the same time.
 
MVM said:
We've emailed you back on your email query. As you emailed on the bank holiday weekend, we would have appreciated you waiting for us to respond before creating a case dispute at the same time.
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Sorry bad weekend
But surely if someone has ordered something and thej they get a despatch confirmation for it,then they would expect to get it?or email before despatch stating it was out of stock?
 
Dave1988 said:
Sorry bad weekend
But surely if someone has ordered something and thej they get a despatch confirmation for it,then they would expect to get it?or email before despatch stating it was out of stock?
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I was personally away all last week, so more than likely the manager just simply forgot to send a message and explain. I replied to your email message as stated yesterday and am still waiting for the dispute to be cancelled so a partial refund can be applied accordingly.
 
Not sure whether to ask in here or the Anime Limited thread but what's the current status with Lycoris Recoil?
Pre-ordered the collector's edition during All the Anime's Easter sale but it hasn't been dispatched yet which I'm assuming is due to a delay in them getting stock because of the printing error on the cover?
 
Aero said:
Not sure whether to ask in here or the Anime Limited thread but what's the current status with Lycoris Recoil?
Pre-ordered the collector's edition during All the Anime's Easter sale but it hasn't been dispatched yet which I'm assuming is due to a delay in them getting stock because of the printing error on the cover?
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We've been informed the new version will be in stock next week, so should start shipping anytime after that - apologies on the delays!
 
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