UK Anime Distributor MVM Entertainment Discussion Thread

Yes unfortunately the admin side is experiencing technical issues at the moment. Naturally trying to get it fixed asap. The retail side is working fine and we're receiving emails to confirm orders and payment, however customers might not get a confirmation email from us, but I have been informed it shows up in the order history. I'm not 100% sure if the email will go through once the admin side is back up and running though. Naturally this also affects being able to mark orders as shipped, so some customers might get their goods and then get an email to say its shipped/completed.

That and along with delayed/partial parcel deliveries....-_-
 
Yes unfortunately the admin side is experiencing technical issues at the moment. Naturally trying to get it fixed asap. The retail side is working fine and we're receiving emails to confirm orders and payment, however customers might not get a confirmation email from us, but I have been informed it shows up in the order history. I'm not 100% sure if the email will go through once the admin side is back up and running though. Naturally this also affects being able to mark orders as shipped, so some customers might get their goods and then get an email to say its shipped/completed.

That and along with delayed/partial parcel deliveries....-_-
Actually Just made an order with this error.

So I will put up visual for what to possibly except:
Order Page > through to PayPal login and payment methord > Pay button in PayPal >

MVM order page.png
DON'T Click "Pay with PayPal" button again as Iassume this will just create a 2nd duplicate order (Although when i went back to the home screen, cart was at 0, so might be fine, but probably best to just not test)

And as the message says check your orders page / Order history Page > and there it is Payment accepted
So my assumption is this has gone through fine and they/MVM will ship when they next do there dispatches

MVM order  hostory.png

EDIT: Also got a PayPal email of payment sent, but no email confirmation from MVM (Which was what MVM mentioned might happen with emails being sent out due to admin issue)
 
Yes unfortunately the admin side is experiencing technical issues at the moment. Naturally trying to get it fixed asap. The retail side is working fine and we're receiving emails to confirm orders and payment, however customers might not get a confirmation email from us, but I have been informed it shows up in the order history. I'm not 100% sure if the email will go through once the admin side is back up and running though. Naturally this also affects being able to mark orders as shipped, so some customers might get their goods and then get an email to say its shipped/completed.

That and along with delayed/partial parcel deliveries....-_-
The admin side is semi back up, so we're able to start marking orders as shipped.
 
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