It's unfortunate that some of the boxsets at least are facing this problem and I can only apologize profusely for it. I'll look at having some fixed copies sent to me so I can arrange a replacement.
FabricatedLunatic: It's unfortunate you feel that way - we did have a stint during the E7-My HiME run where there were a series of factory concerns. Due to my not being in the Paris office a great deal of the time I've been unable to proof a lot of those products however I can assure you everything beyond them (Gurren Lagann, Gundam 00, Gunbuster 2 etc) are the highest quality now both due to changes in replicators and I am personally proofing a lot of these now in my personal time.
So hopefully you'll have a chance to try some Beez products in the new line such as Gurren Lagann, Gundam 00, Code Geass and Sword of the Stranger. Many of which not only build on the US structure of release but improve on it in terms of included extras and quality of releases (take Gurren Lagann for example)!
All the best either way and I'll be back with you on the E7 sets as soon as I find out what's happened.
- Andrew