UK Anime Distributor Crunchyroll/Funimation/Manga UK Discussion Thread

[Darren Skippings]

So I received a reply from United publications.

We have had no information in replacements from publisher at this time.
We we can issue refund but not replacement at time

This is problematic, I could return the set and may never receive a replacement.

Standard response from UP1, they are outside the loop re Funi and will only do what they are able, if they have heard nothing from Funi directly, which sounds like the case, they will only refund and wait for a response or update.

 

[ussjtrunks]

I’ll probably keep my set I like the packaging can always get the fixed disks in a sale, not to mention sending it back to mvm from Ireland would cost mvm like 20€ minimum

 

[sniper_samurai]

I’ll probably keep my set I like the packaging can always get the fixed disks in a sale, not to mention sending it back to mvm from Ireland would cost mvm like 20€ minimum

Not sure how much it would cost MVM, but just shipping it back yourself will cost you €12.

 

[ussjtrunks]

Not sure how much it would cost MVM, but just shipping it back yourself will cost you €12.

Yeah it’s not happening I’d rather keep it and spend the 12€ on the replacement set in a zavvi sale at some stage

 

[Rob F1UK]

Have just been advised the following by Anime Online / MVM:

 

[João Gomes]

Is that an answer to a query of yours? I didn't get anything in my mail and I ordered from them too.

Then again, if it's literally single frames, I'll just keep the set I think, it's too much of a hassle otherwise.

Unless they put actual disc holders in the new version, I don't know.

 

[Rob F1UK]

Is that an answer to a query of yours? I didn't get anything in my mail and I ordered from them too.

Then again, if it's literally single frames, I'll just keep the set I think, it's too much of a hassle otherwise.

Unless they put actual disc holders in the new version, I don't know.

Yes, was a response to an email I sent them.

 

[Suzu]

Have just been advised the following by Anime Online / MVM:
View attachment 20404

Do we have to pay for the return ourselves? I live in Finland... What is order ID? Is it the same as the tracking code on the packge?

 

[NormanicGrav]

Do we have to pay for the return ourselves? What is order ID? Is it the same as the tracking code on the packge?

Order ID is based on the order that you made for the product. This is generally shown on your order history of your account or via the title of the email for instance.

Anime Ltd for instance will have 'A shipment from order #9xxxx is on the way' and that #9xxxx is the Order ID.

Having checked's Anime-on-Line, I believe the Order ID is located in the email just below ORDER DETAILS with 'Order: Lxxxxxxxx Placed on 07/19/2021 15:11:16' with Lxxxxxxxx being the Order ID for that retailer.

 

[JTO]

Good to hear Anime-On-Line will be offering replacements; but I might be reporting a missing package too when I contact them, because my copy has still not arrived after being despatched over a week ago.

 

[Buzzkillington]

Do we have to pay for the return ourselves?

I received my refund from MVM today and was not refunded the postage costs so I assume returning is at our cost. It's not a lot of money sure but considering it was recalled being out like £3.50 is annoying.

 

[Emulsion]

So did BOFURI CE have a very small print run?

I pre-ordered it from Amazon back in February and still nothing.

 

[NormanicGrav]

So did BOFURI CE have a very small print run?

I pre-ordered it from Amazon back in February and still nothing.

Seems so since probably half of everyone here who ordered it never received it.

The good news is that it's still available to import in the US (and the discs are AB also) but unfortunately it means paying about £25 more to get it.

 

[Lordhippos]

I wonder why they don't just ship new disks out to people instead of recalling the whole product? Would seem easier to ship new disks out in a basic bluray case or something.

 

[Just Passing Through]

They're probably doing the numbers on whether it will be affordable to run off and QA a batch of fixed discs, or write the whole thing off as a bad deal. They might even be waiting for some mug to go through season 2 and the movie and get some QA done for free on the rest of the collection.

 

[Suzu]

Not sure what I should do: return the K-On CE even though there's no information when (and if) there will be replacements OR keep it until a re-issued/fixed version is released and buy that one when it's released

 

[ussjtrunks]

I think keeping it rn is the best option especially if you want to watch it soon, the replacements could take ages

 

[Jaysgba]

the replacements could take ages

And could be in the form of a standard edition only.

 

[Darren Skippings]

I think keeping it rn is the best option especially if you want to watch it soon, the replacements could take ages

There is a weird positive to keeping it, you will have a very rare version, depending on if everybody else seeks a replacement/refund.

 

[Shiroi Hane]

So did BOFURI CE have a very small print run?

I pre-ordered it from Amazon back in February and still nothing.

I ordered from HMV in March and they eventually cancelled it but February is stupid, especially since Amazon would have got stock even if no-one else did. What’s the status of your order?