Ordering from Right Stuf
- Thread starter sheentaku
- Start date
They're very, very good.
The only two gripes I have with them is the one you found, having to go through their security process. Once you do though (if you decide to) you get first class service, and I'd rather that than they just flat out refuse to ship overseas at all after a few bad experiences with fraud. As someone who has had a card cloned before, I also appreciate that they take it seriously from that perspective.
The second gripe is their shipping fees can be very high for us international customers. So long as you buy bargains and/especially *bundles* though, you can still save money. They charge bundles as one item so you don't get hit multiple times on shipping for those, and their out of print items in the bargain bin are often a really good deal even with the shipping fees.
When you check out, you can ask them to mark down the value of the package if possible - they will often do this and it helps minimise the damage if customs decides to gouge you on imports. Most of my Right Stuf orders aren't even touched by customs at all but every little bit helps.
R
The only two gripes I have with them is the one you found, having to go through their security process. Once you do though (if you decide to) you get first class service, and I'd rather that than they just flat out refuse to ship overseas at all after a few bad experiences with fraud. As someone who has had a card cloned before, I also appreciate that they take it seriously from that perspective.
The second gripe is their shipping fees can be very high for us international customers. So long as you buy bargains and/especially *bundles* though, you can still save money. They charge bundles as one item so you don't get hit multiple times on shipping for those, and their out of print items in the bargain bin are often a really good deal even with the shipping fees.
When you check out, you can ask them to mark down the value of the package if possible - they will often do this and it helps minimise the damage if customs decides to gouge you on imports. Most of my Right Stuf orders aren't even touched by customs at all but every little bit helps.
R
Yeah that was a HUGE sticking point for me, but when they were selling Gasaraki boxsets for ridiculously cheap prices I went ahead and placed an order, I sent them money (in Dollars) in the post though, and they sent it out. So there is a way round if you don't want to photocopy all the ID and ****, it's a really silly idea.
fabio de lunatico
Claymore
I didn't have an issue with emailing them a scan of my both sides of my credit card and a bill showing my address. They're okay with you blanking out one block of numbers on the card and provide a secure link for you to send the images, and I was satisfied that there was little or no risk invloved. I've not had any fraudulent charges since.
butch-cassidy
Straw Hat Pirate
I remember RightStuf had a major blow out sale about a year ago and I was on the verge of spending £300 with them right there and then when I came accross the CreditCard stipulation.
I'm sorry but there is no way in hell I'm going to scan and send images of my credit card and documents proving my identity to an internet company I want to GIVE money to. Its OTT to the extreme and begging for fraud.
Seriously? How am I meant to trust a company I've never worked with with such important documents? Hell I don't even know their security procedures or what they do with these images after they have received them.
No, not a chance in hell am I order from them until they become more reasonable. There are thousands of other companies that allow international sales without this sort of over reaction so I don't see why they need it.
I'm sorry but there is no way in hell I'm going to scan and send images of my credit card and documents proving my identity to an internet company I want to GIVE money to. Its OTT to the extreme and begging for fraud.
Seriously? How am I meant to trust a company I've never worked with with such important documents? Hell I don't even know their security procedures or what they do with these images after they have received them.
No, not a chance in hell am I order from them until they become more reasonable. There are thousands of other companies that allow international sales without this sort of over reaction so I don't see why they need it.
I have not used rightstuf, but have been tempted. The security bit is/was the same when I started with Deepdiscount in the US.
With the dollar thing at the moment I have gone back to using PlayUSA for stuff under £18 and UP1 for dearer bits as it works out slightly less than ordering it direct and paying the duty if caught. That said I have just ordered a couple of bits from Otaku.co.uk again as they don't charge for delivery and are about the same price as UP1 who charged around £3 delivery on the box sets I have ordered.
With the dollar thing at the moment I have gone back to using PlayUSA for stuff under £18 and UP1 for dearer bits as it works out slightly less than ordering it direct and paying the duty if caught. That said I have just ordered a couple of bits from Otaku.co.uk again as they don't charge for delivery and are about the same price as UP1 who charged around £3 delivery on the box sets I have ordered.
Zin5ki
Railgun
I don't quite understand UP1's delivery prices. They have different prices for different sized items, but are DVDs priced separately? If so, do they charge by the number of discs you order?Dracos said:
They state that they charge 50p per DVD, which they say "includes box sets per DVD/video". I can't get my head around this statement. Surely it should be "DVDs per boxset" and not the other way around?
fabio de lunatico
Claymore
Yes, they charge postage according to the number of discs. 50p per disc. A 6 disc boxset would therefore cost £3 postage and 50p packaging.
Otaku don't charge postage for DVDs but generally their prices are slighly higher than United Publications'. In the end there's not much between them.
Otaku don't charge postage for DVDs but generally their prices are slighly higher than United Publications'. In the end there's not much between them.
Project-2501
Straw Hat Pirate
butch-cassidy said:
More importantly why should they trust you? They are a company with lots of customers, you are totally new to them. International credit card fraud is rampant and far easier than doing it within the same country. And at the end of the day when someone does have their details cracked, its the retailers who foot the bill.
When your credit card company refunds fraudulent charges on your card they get the money back from the retailer. The credit card companies don't pay a penny themselves in most cases. So the retailer has lost the stock AND the money.
They are not asking for any more details than you will have given them during a normal credit card transaction. They just want to ensure you're the one who owns the card, not some tea leaf who has a huge list of numbers to try.
fabio de lunatico
Claymore
Not really. I scanned the top half of my bank statement and blanked out every personal detail other than my address, and you have to give them that if you want them to send you stuff.
I really don't believe that Right Stuf's security measures are any more of a risk to the buyer than all those online stores holding your details on a database that could be hacked (see DVD Pacific a few years back).
I really don't believe that Right Stuf's security measures are any more of a risk to the buyer than all those online stores holding your details on a database that could be hacked (see DVD Pacific a few years back).
Project-2501
Straw Hat Pirate
melonpan said:
They ask for a copy of a utility bill, its just proof that you live where you say you live.
If you apply for credit in a shop or open a bank account and you often get asked for the same or more.
