DaNiMe-sama said:
When you e-mail a question to MVM about anything related to bad thing happening, or requesting information about something, they seem to get angry. When I e-mailed them about the FMA tins (or something like that) a year or so ago, I got a pretty nasty response; I made a topic about it too, somewhere
Not highlighting you in particular Danny, just conveniently quoting you
Hi all, I just quickly read most of the last few posts, and since I've dealt with Tony a fair bit I though I'd just stand up in his defence.
Tony himself is actually a really nice guy, but his style of communication is quite blunt, especially if he doesn't know you. It's not something you should take personally, it's just that since MVM are such a small operation he has to do a lot of the legwork himself and as such keeps his responses short and to the point.
Its a style of communication that I know well and use a lot myself when talking to architects, builders, etc as part of my job.
Still, I do agree, when running a customer facing operation you do have to take the time to do the niceties and add the apologies and thank you's (especially since we've had fake courtesy forced down our throats for so long by big business its become something we expect rather than deserve), so in that MVM do have a bit of a failing.
Please don't take the responses from MVM as being a case of "we don't want to talk to you, go away" though, as it certainly isn't the case.
It's just the responses of a no nonsense kinda guy trying to deal with a daily mountain load of work (and if you wondering, check out the MVM stand at expo, the guy with the ponytail working his ass off on the stall selling DVD's will be Tony himself; now how often do you get the MD of a multi-million pound business doing that?)
Many thanks for your time!
