UK Anime Distributor Anime Limited Discussion Thread

[bakura]

OK but it does make me realise I could have just bought it at HMV.

 

[Shadow Cat]

OK but it does make me realise I could have just bought it at HMV.

I think it takes a little while to update. hopefully it will likely move today/early tomorrow and be out for delivery Wednesday

 

[zappi]

Flash Sale
9AM - Magic Knight Rayearth: The Complete Series Limited Edition Blu-ray £19.99 - 244 in stock as of writing
11AM - Blood-C Ultimate Edition Blu-ray £34.99 - 147 in stock as of writing
1PM - Revolutionary Girl Utena Blu-ray Complete Series Limited Edition £39.99 - 158 in stock as of writing
3PM - Neon Genesis Evangelion Ultimate Edition Blu-ray £149.99 - 92 in stock as of writing

 

[Spark_Heal]

Current flash sale until 3pm is the Revolutionary Girl Utena Blu-ray Complete Series Limited Edition for £39.99

 

[AgeOfBoredom]

Well… I missed that by a good few hours. Oh well, I’m skint anyway.

 

[Sengoku]

Picked up birthday wonderland, memories, liz and the blue bird, accel world and penguin highway today. Man, the sales are killing me this year and no doubt they’ll add more titles or have another flash sale tomorrow

 

[ussjtrunks]

I gotta ignore the rest of the sale I’m cooked

 

[Herano]

Must. Not. Give. In. To. FMO... I bought mostly normal editions. I love how some of the collectors editions look like and I would buy them of my favorite series. But for other anime its mostly the content that I'm after (as when the Blurays stand om my shelves, I don't often take them out to look at them) and a lot of the booklets don't add all that much. And they take up more space. Besides, my Discotek plus Sentai spending has been massive already. But there is still that part of the brain that says: "But, but what if you want them later and they are not there!? They will never be this cheap again!!!"

 

[Sloth_Zeroth]

Anyone else waiting for their 1st December sale items to be sent? Everything else I ordered after has been sent quickly

 

[SkwigglesWorth]

Anyone else waiting for their 1st December sale items to be sent? Everything else I ordered after has been sent quickly

I have 1 of my 3 from day one not dispatched yet (I think its the £20 BOGOF order), I have a few items that are sold out in that order, so they may just have stock issues (waiting for stock to arrive) and you might be in a similar boat.
But yeah not unusual for dispatch delays, especially on big orders, or items that have sold out and unsure of stock levels (although this year they look to be trying a bit better to keep on track of stock levels to aviod dispatch delays).

 

[RedundantSquash]

I am waiting on an order made early on day 2. I have 5 items in it 4 of which I have seen that others have received already. It must be the last item that is holding my order up.

 

[bakura]

That's normal. It can be like that a few days before the item gets scanned into the system. With the 48 tracked service AL use they're required to attempt delivery within 48 hours of the items entry scan, because of this it won't be scanned in until the service is able to do so.

the tracking information still hasn't changed, still just say's there expecting it. has anyone else received there copy of bleach vol-2?

 

[BrokenPhoenix]

the tracking information still hasn't changed, still just say's there expecting it. has anyone else received there copy of bleach vol-2?

That's still very normal over Christmas time. I haven't received my Bleach volume 2 either, so don't worry.

It will be sat in a cage waiting to be scanned in - the issue is, RM get new parcels every single day to deal with, and they'll prioritise newly arrived parcels to scan in, over ones that have been sat there for a few days.

Just give it time for them to work through the backlogs and it'll get scanned and eventually be with you.

 

[bigzgod]

Did AL ever announce if they are doing a replacement for the A Place Further defective discs? Shout are apparently offering replacement discs for the US version of the CE, which would be weird if AL never offered the same to their UK customers.

 

[BrokenPhoenix]

Did AL ever announce if they are doing a replacement for the A Place Further defective discs? Shout are apparently offering replacement discs for the US version of the CE, which would be weird if AL never offered the same to their UK customers.

I've been trying to contact AL about getting a replacement disc for my CE set, but no response (of course) after multiple emails, and I've been trying for months too. I even tried @'ing them on Twitter - not even a peep. Their customer service is seemingly non existent.

Is there a webpage where Shout are offering the replacement service? If so, it may be worth linking to that when trying to get a corrected disc from AL.

 

[RedundantSquash]

Did AL ever announce if they are doing a replacement for the A Place Further defective discs? Shout are apparently offering replacement discs for the US version of the CE, which would be weird if AL never offered the same to their UK customers.

I own this set and it is the first I have heard about it, what is the defect?

I've been trying to contact AL about getting a replacement disc for my CE set, but no response (of course) after multiple emails, and I've been trying for months too. I even tried @'ing them on Twitter - not even a peep. Their customer service is seemingly non existent.

Is there a webpage where Shout are offering the replacement service? If so, it may be worth linking to that when trying to get a corrected disc from AL.

This is outrageous, why do they think they can act like this? Even the worst companies I have used have someone from customer service at least pretend the care about a problem. The more I hear about this company the less I like them!

 

[BrokenPhoenix]

I own this set and it is the first I have heard about it, what is the defect?

This is outrageous, why do they think they can act like this? Even the worst companies I have used have someone from customer service at least pretend the care about a problem. The more I hear about this company the less I like them!

I believe on the English dub, in episode 10, there is a missing piece of dialogue that cannot be heard.

I try and appreciate the fact that they are a relatively small company and whatnot, but Anime Limited are the only company I never get a response from when trying to contact their customer service, no matter how many emails I send.

I've tried their email address multiple times. This evening, I've sent them another message about this using their contact page on their website, so we'll see if that makes a difference - but I doubt I'll get a response just because it's a busy period for them.

 

[gloomranger]

I’ve had pretty good luck getting a timely response by DMing them via Twitter.

 

[Onosume]

Did AL ever announce if they are doing a replacement for the A Place Further defective discs? Shout are apparently offering replacement discs for the US version of the CE, which would be weird if AL never offered the same to their UK customers.

I think Hanners said they will be looking into this in the New Year. They are aware of it at least.

 

[Suzu]

I've been trying to contact AL about getting a replacement disc for my CE set, but no response (of course) after multiple emails, and I've been trying for months too. I even tried @'ing them on Twitter - not even a peep. Their customer service is seemingly non existent.

Is there a webpage where Shout are offering the replacement service? If so, it may be worth linking to that when trying to get a corrected disc from AL.

AL stopped answering to emails etc. somewhere around last year. I tried to contact them about a package/order that arrived in damaged condition and they never answered. I sent them multiple emails and no answer. One day I just suddenly got a notification from my local post office that a package is arriving and I should pay the taxes for it. It turned out AL had indeed sent me a replacement but they just never bothered to let me know about it.