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The 4K release will be exclusive to our Collector's Edition and the Zavvi Steelbook for the time being - there will likely be a standard 4K release at some point, but that will be some way further down the line.

Royal Mail tells us that there have been long delays with shipments to Ireland and customs processing recently, so it seems like everything there is taking an eternity unfortunately.

She is the main female character, like her or not. ;) Joking aside, artwork choices will always be subjective, and also dependant on the assets and materials we have available to make the best use of artwork we have in a coherent way. In GATE's case specifically as it's a topic of discussion...

Drop me a message about this - we certainly haven't deleted any accounts (nor are we able to, accounts can't be deleted when they have orders against them), so I suspect something automated has flagged your account due to the dispute, so I can look into that for you. Apologies for the issues there!

We do have an automated response set up to acknowledge all queries - if you didn't receive one it may be worth resending your message, and if all else fails drop me a line on here.

According to our system this order had shipped, drop me another line if you're still having issues (unhelpfully Royal Mail tracking has been very unreliable of late so I can't see the full details on the shipment just now).

Unfortunately when items are shipped back as undeliverable, it's often very slow for them to arrive back - a batch of orders that Irish customs rejected in early December only arrived back with us on Friday for example. Our fulfilment centre is reprocessing and reshipping those orders as soon as...

From what I can see on our system the issue you got in touch about was resolved a couple of weeks ago and a replacement was shipped out for the item you had an issue with? Do drop me a message if you're still having issues though so I can take a look into it for you.

The Newswire only covers up to the start of Februrary - we'll be revealing our full February line-up as soon as we can. We have designs ready to go for the entire series, so it's really just working through disc authoring that's the only hold-up, and that's progressing apace currently.

As I've said to others online, I want to make sure this is a regular feature once again, and I've given folks my absolute permission to be bullied about it if it falls off the radar again! 😉 Honestly, we're pushing to have a newswire for February in full sooner rather than later, so it really...

Thousand Year Blood-War and Slam Dunk news should be reeeeeeeally soon!

It's Standard Edition only.

Looks like a bug in the newsletter system's pulling of price data from the store - £39.99 is the correct price.

In stock on the store doesn't necessarily mean that stock is in place at our fulfilment centre, it could be stock in transit that was delayed over Christmas etc.

If you're on the Discord then give me a shout on there if you like - I'm currently personally working through some of the CS backlog to try and get things cleared also, so we'll get you sorted one way or another as soon as we can!

I need order numbers via DM to be able to answer that - typically anything that isn't shipped yet was waiting on stock that didn't arrive before Christmas, so it's very much item dependent. Everything that was fully in stock was shipped before we shut down over Christmas.

This looks like a different issue to some of the others, so I've flagged it to be raised with Royal Mail - we're on it!

We have had a batch of parcels (of which yours appears to be one), which seems to have gone AWOL in Royal Mail's service, so we're waiting on them to investigate that currently - I'll make sure your order is added to that list if it isn't already! Needless to say, worst case scenario we'll...

It's completely sold out, and won't be reprinted.

Now I'm back from the festive period, I just wanted to jump in to say sorry for folks still waiting on customer service responses - we've been shut down over the Christmas break, and needless to say we have a vast amount of requests to trawl through, so we will be working on these as quickly as...