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I got a reply to the initial email and sent the pictures they asked for a month ago but haven’t heard anything since, so that’s fun.

I can respect that their customer service team must be dealing with a lot but I’m feeling really brushed off. Makes sense tho since my repeated messages about a replacement disc for the Eva Ultimate Ed got ignored as well

I also bought some stuff in the Xmas sale and like tonnes of others here, it’s been sitting at “order placed” for over 2 weeks. I bought stuff from Japan after I placed that order that arrived faster, not a good look for them