well, im sure i should receive the remaining orders this coming week.. id be surprised if i didnt since i think most of the heat should be off by now surely 😭 😭 😭 😭
had some of my orders arrive today, still waiting on the big ones but seeing the smaller ones trickle in now is enough to keep me happy. i'm hoping we're nearing the end of this saga. cheers for the constant updates hanners
i don’t think it’s crazy at all. orders have gone undelivered months later due to stock errors — not hypotheticals, real cases, including with alltheanime and other retailers during high volume sales periods. when that’s happened, people just want clarity. dismissing those concerns misses the...
Perhaps, though the explanation they personally gave me is satisfactory. As long as my products are delivered I am content. What I do think needs to be improved on is frequent comms on those waiting for orders, even automated/generalized updates. That way, transparency will allow buyers to make...
yeah of course man!
additionally, they just contacted me - and they said they've put larger orders aside and are tending to them but not in a way which could throw a crank in the works for the rest of the stuff which is behind.
which is totally fine, a weekly update gives me peace of mind. I...
That's reassuring and thanks for the information. I also discussed with Andy I believe around the 6th that the large order was being picked/processed so I guess it may be waiting on a few items to complete and then get sent. I can also understand they don't want to set a deadline like the 6th of...
Given Hanners explaination of complex orders; it seems by having them deprioritised, customers with those orders end up waiting the longest despite ordering earlier. Given how long I've waited, it seems there are little to no safeguards in place which would prevent complex ones from getting...
Some were quite complex, one was an order of £1500+. So I can understand this one taking time to move (it included the christmas bundles) as well as several others orders in the 300-500 pound price range. However, I am perplexed at how the smaller orders of 4-6 blurays have taken a while to...
update: they have shipped another item out to me today. one of the smaller orders but still happy there's some sort of movement. will keep everyone else updated on the more complex/big orders.
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