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Emailed them twice asking simple questions on two different topics - never got a response despite being a customer. Simply ridiculous.

Yikes, that's a big shame. Not doing VAT for EU customers was already a "big" blow in my opinion compared to other retailers doing VAT (both big and small). Seems like the Embracer Group cuts is really digging deep. 😬Might be thinking twice before going with a Mystery Box or smaller orders...

Wait, did I miss something? Did they completely scrap the free international shipping after 150GBP?

If they're region-locked (most likely the case), then a different release was put together (presumably from the same source material). The UK party probably forgot to include subtitles then for episode 4 on the UK version.

Hmm, my bad. Then that might've been only the case for Fullmetal Alchemist as an IP, then.

From what I've read before, it's very dependent on the anime licensee. E.g. AniPlex' licensed titles are known to only get "collector's"/limited editions with higher pricing, sadly.

Received my 4. December international Christmas Sale order at last, it being the Neon Genesis Evangelion Limited Edition box set (containing the OG TV series and films, with both the original US ADV/Manga Ent. subs and dubs, and a home video version of EoE) to upgrade my standard set, along with...

My Christmas Order is slowly being dispatched, FedEx mail received for both boxes. Order is not fulfilled yet according to ATA, only the shipping labels are ready.

To add to ActionFaust's comment: a quick glance at the back of the Manga Entertainment release, it does miss some bonus content (from what I do recognise: in-depth index of characters, Angels, Evas and terms; phpto gallery, manga previews). And I do believe no audio commentary is available on...

Can you send some luck my way too? Congrats on your Dec. 4th order at least getting shipped. 😂

Still my (international) order of December 4th (Eva Collector's Edition box + both a green and red Christmas Mystery Box, all are still in stock AFAIK) is not fulfilled. Glad to see them having resumed shipping orders earlier than initially planned (the 3rd instead of the 4th of January), but...

Last time I checked, the Christmas boxes themselves could even still be ordered too although it's hidden from public view (still be ordered as in: it was still able to put in the cart, no "out of stock" status). Edit: Seems to be out of their system completely by now.

Yeahhhh, as people mentioned it earlier: this year's shipping scheduling was rubbish. I did notice "deprioritisation" in a previous order (ordered earlier than a friend of mine in Wales --> got it shipped two days later IIRC, despite being the same Blu-Ray pre-order) for international orders...

Seems like shipping is shutdown from today until January 4th. Hopefully my Christmas order gets sent in early rather than mid January.

4th December order to the Netherlands hasn't shipped either yet - from what I've seen UK (and Ireland?) orders were sent at a decent pace, but none of the international orders have shipped at all.

After a bit of Googling, it seems like the actual store has to have someone representing them to pay the VAT on behalf of them in the actual EU, which of course incurs costs towards the retailer.

I'm definitely surprised, considering Bitmap Books from the UK is a relatively small niche book publisher (to my knowledge), and even they implemented IOSS from the get-go. Yeah, FedEx charges 16 EUR over here, while the local postal service only charges 6 EUR under 150 and 13,50 for above...

I wasn't aware IOSS is fee-heavy. Though I'd argue the "smaller retailer" part is not applicable to Anime Limited, especially after the Embracer Group/PLAION acquisition (although EG is looking quite bleak...).

Just FYI, it's not 'import fees' you pay (if you're from Europe). The store doesn't charge VAT/sales tax, so keep that in mind when importing. But with AL's lack of wanting to declare VAT beforehand, it'll take longer with customs and you have to pay the postal service's administration fees...

I do understand they're busy (and are a smaller company, if I'm not mistaken?), but only selectively responding to easily answerable questions while the sale is still going on is a bit of a shame to me. Could've cleared up some stuff/criticisms people have mentioned during the sale (4K price not...