Recent content by Hanners

Choice of shipping carrier is usually defined by size/weight - once we hit certain limits it's not feasible to ship with Royal Mail so it automatically gets processed via another courier (UPS, DHL or FedEx depending on location etc). Royal Mail is always our default, but larger shipments need...

That was only specifically on sale orders; regular orders should be processed as normal.

So as an update to the update, I've tentatively heard that our main warehouse is expecting plenty of units of this back - more than enough for our outstanding orders plus an opportunity for us to open up ordering again. (In other words, what we were supposed to have in the first place) I stress...

If you can drop me a message with your order number I can check in on it for you, as I suspect at this point the Promised Neverland issue is likely the hold-up, and I can free that up for you.

I've been told as of today that stock is on its way back to us - I'm not taking that as gospel until we have it in a warehouse and checked in, but the process has been... well, processed, so we're waiting stock arrival to see what's what. We'll update when we can from there!

The issue here is basically that logistics are set up around certain expected parameters, in terms of parcel sizes, so when orders go way over that (as we saw a lot this Christmas), not only does that increase the pick and pack time for those orders, it also means either: a. Getting a custom...

Wolf Children stock is all in with us now, so that should begin shipping shortly on our side - the additional retail delay is simply because of the additional turnaround time required for stock processing for other retailers. In fact we have all sorts of initial samples dropping into our office...

We e-mailed all customers with a pre-order on Tuesday about this (at 2:12PM to be precise), so not sure why you didn't receive this to be honest. I also found out after sending that message that the stock has cleared customs (which was the hold up on this one) and should be arriving imminently...

In short, record numbers of orders that surpassed all of our previous sales, and a general trend of bigger, far more complex orders with lots of titles + multiple units of each title. Obviously I've already talked about the other factors that have contributed to the more general state of...

No link, just how things worked out timing-wise. We certainly hope to have more Gundam coming people's way through the rest of the year.

Yep, they don't, but the fulfilment team has come in to work today to try and get more of the backlog cleared.

Release date will be after the US most likely simply due to production timelines for a Collector's Edition, but (all being well) we're aiming to make sure it isn't too long after).

That should also be soon!

Not February, but certainly pretty soon thereafter is the plan!

We're in constant communication with all cinema chains, and while of course we always have to consider the number of screens a film runs on based on the likely attendance/popularity of a title, nobody is locked out of screening any of our films if they're interested and our door is always open...