This stock has arrived today - we're still prioritising sale orders currently but that stock is checked in and will be shipped out as and when it makes sense to add it into the...
That's a bit concerning as that doesn't match my records for your outstanding orders at all - drop me a DM with your order numbers in case there's another issue at play there.
So, as I see this kind of thing cropping up a lot in convo across the board at a time like this, here's how order fulfilment works:
The fulfilment warehouse is basically split...
They're continuing to employ additional temporary staff through this period to maximise staff availability to work through the backlog. They're as keen to get through...
Want to drop me a message with these so I can take a look? While Perfect Blue is an issue in terms of stock that we're trying to claw back from elsewhere, those other items...
Not the case at all - InuYasha is a complicated project because a. There aren't lots of materials available (and we often have to chase down more, plus we've been commissioning...
You know that saying that "no news is good news"? Well sometimes no news is good news... :D
Nothing we can talk about right now, but that doesn't mean that nothing is...
There was some Eizouken stock held up at the tail-end of Christmas that was stuck in courier hell - I know this has arrived now, so drop me your order number in DM and I'll...
Nope, these are both unrelated - just hold-ups over the Christmas period more generally with production processes means stock is being delivered later than initially expected...
Over 60% of orders from that first full day have shipped - most of those outstanding orders there now are very "complex" orders (i.e. large numbers of items, all of which are...
As others have said, anyone who wants a refund is welcome to contact us and we'll refund them in full, as per consumer law.
Our fulfilment partner closed their distribution...
The main issues here are twofold:
1. People want big releases as soon as possible - imagine the outcry if we'd delayed Arcane Season 2 into 2026?
2. The initial projections...
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