Choice of shipping carrier is usually defined by size/weight - once we hit certain limits it's not feasible to ship with Royal Mail so it automatically gets processed via...
So as an update to the update, I've tentatively heard that our main warehouse is expecting plenty of units of this back - more than enough for our outstanding orders plus an...
If you can drop me a message with your order number I can check in on it for you, as I suspect at this point the Promised Neverland issue is likely the hold-up, and I can free...
I've been told as of today that stock is on its way back to us - I'm not taking that as gospel until we have it in a warehouse and checked in, but the process has been... well...
The issue here is basically that logistics are set up around certain expected parameters, in terms of parcel sizes, so when orders go way over that (as we saw a lot this...
Wolf Children stock is all in with us now, so that should begin shipping shortly on our side - the additional retail delay is simply because of the additional turnaround time...
We e-mailed all customers with a pre-order on Tuesday about this (at 2:12PM to be precise), so not sure why you didn't receive this to be honest. I also found out after sending...
In short, record numbers of orders that surpassed all of our previous sales, and a general trend of bigger, far more complex orders with lots of titles + multiple units of each...
Release date will be after the US most likely simply due to production timelines for a Collector's Edition, but (all being well) we're aiming to make sure it isn't too long after).
We're in constant communication with all cinema chains, and while of course we always have to consider the number of screens a film runs on based on the likely...
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