UK Anime Distributor Anime Limited Discussion Thread

serpantino

Thousand Master
I got an email about the delay of Evangelion ultimate saying how mine would be later because I didn't order in the first batch but I did; either that or I'm misremembering and there were more than 1000 in the first batch (there were around 350 left when I ordered).

Very disappointed that it didn't drop on my doorstep for my birthday but it's AL :p delays are nothing new.

Edit: wow... Just seen all the posts about the poor quality of the German version. I think it's overpriced as it is so if it's anything less than perfect I'll be returning it for a refund & downgrading. I had trouble justifying it in the first place as I always feel UE's are absolutely terrible value for money but I wanted the artbook & the old dub.
Eva is one of the first series I saw that got me into anime & the only time I've ever splashed on a UE.
 
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João Gomes

Vampire Ninja
Before I resort to bothering them during the busy Christmas sales period, and going from past experience, does anyone here think I could still get replacement discs for Rezero Part 1, knowing I got it in one of the 2019 mystery boxes?

Is there precedent for asking for replacement discs this late after initial launch and not having actually bought it at full price?
 

xp_version1

School Idol
Before I resort to bothering them during the busy Christmas sales period, and going from past experience, does anyone here think I could still get replacement discs for Rezero Part 1, knowing I got it in one of the 2019 mystery boxes?

Is there precedent for asking for replacement discs this late after initial launch and not having actually bought it at full price?
Same actually. I held off for a while because Covid meant no one was in the office and I recall someone mentioning the replacement discs were there but not sure what the score is now.
 

João Gomes

Vampire Ninja
Same actually. I held off for a while because Covid meant no one was in the office and I recall someone mentioning the replacement discs were there but not sure what the score is now.

Alright, let's wait for a while, see if anyone has any info on this.

If not, I'll email them and tag you if I get an answer!
 

SkwigglesWorth

Adventurer
Before I resort to bothering them during the busy Christmas sales period, and going from past experience, does anyone here think I could still get replacement discs for Rezero Part 1, knowing I got it in one of the 2019 mystery boxes?

Is there precedent for asking for replacement discs this late after initial launch and not having actually bought it at full price?
I have already have, I ask about a year ago and checked in every so often. But yes they are still out of the office currently so can't do it right now.
I breifly asked when I was asking something else recently (about a week ago) and they are still happy to do it (In my case at least, but I assume yours as well) and they "hope to be able to ship this out at some point in the new year."
So maybe worth it if you haven't requested it at all, to get yourself on the list.
 

João Gomes

Vampire Ninja
I have already have, I ask about a year ago and checked in every so often. But yes they are still out of the office currently so can't do it right now.
I breifly asked when I was asking something else recently (about a week ago) and they are still happy to do it (In my case at least, but I assume yours as well) and they "hope to be able to ship this out at some point in the new year."
So maybe worth it if you haven't requested it at all, to get yourself on the list.

Thank you! Will do.

@xp_version1 in you case you missed it, here's our answer!
 

SkwigglesWorth

Adventurer
I’m glad someone brought this up again, as I was also wondering.
Can anyone point me to any detail as to the actual fixes? I’m considering the issue to be with the picture, but if it’s something else (or a less prevalent issue) then I’d need to check.
Pretty sure this is what you want:

But basically only effect CE part 1 disc (standard editon is fine and essentially what they will send out to fix). and basically there is some banding in some of the colours from what I rememeber.
 

João Gomes

Vampire Ninja
I’m glad someone brought this up again, as I was also wondering.
Can anyone point me to any detail as to the actual fixes? I’m considering the issue to be with the picture, but if it’s something else (or a less prevalent issue) then I’d need to check.


Someone made this thread but skimming through it, it seems to be mostly discussing color banding. My problem when I tried the discs out was actually the compression; I remember noticing it was bad.

I hope the discs fix compression, too.
 

Lucky_Deity

School Idol
Random question that I've been curious about for a while, so the Evangelion 1.11 Collector's Edition AL released some time ago, what was the licensing deal with that, was it one of the titles under Funimation or something else as it never got a standard edition (though I know some titles take a very long time to).

I don't expect to be tracking down that or the Manga UK releases anytime soon and it'll hopefully get a re-release considering it and the other movies got re-dubbed (though would hope a re-release would have both dubs).

But yeah, it was something I was just curious on if anyone has any insight.
 

NormanicGrav

Grav's End Harem
AUKN Staff
Random question that I've been curious about for a while, so the Evangelion 1.11 Collector's Edition AL released some time ago, what was the licensing deal with that, was it one of the titles under Funimation or something else as it never got a standard edition (though I know some titles take a very long time to).

I don't expect to be tracking down that or the Manga UK releases anytime soon and it'll hopefully get a re-release considering it and the other movies got re-dubbed (though would hope a re-release would have both dubs).

But yeah, it was something I was just curious on if anyone has any insight.
Funimation owned the UK home video rights for Evangelion: 1.11, 2.22 & 3.33. Therefore Anime Limited lost the rights as a result of the license revoke fest back in April 2019.

Because Khara has a disliking to Funimation for messy reasons, I'm expecting Anime Limited & GKIDS will take over the films including the rights for 3.0+1.0 in the future.
 

Oldmario

Thousand Master
Funimation owned the UK home video rights for Evangelion: 1.11, 2.22 & 3.33. Therefore Anime Limited lost the rights as a result of the license revoke fest back in April 2019.

Because Khara has a disliking to Funimation for messy reasons, I'm expecting Anime Limited & GKIDS will take over the films including the rights for 3.0+1.0 in the future.
if we can get a release set like the Code Geass movies with their individual boxes and then one to store them all that would be the chef's kiss to go with the series CE
 

Lucky_Deity

School Idol
Funimation owned the UK home video rights for Evangelion: 1.11, 2.22 & 3.33. Therefore Anime Limited lost the rights as a result of the license revoke fest back in April 2019.

Because Khara has a disliking to Funimation for messy reasons, I'm expecting Anime Limited & GKIDS will take over the films including the rights for 3.0+1.0 in the future.
I had a feeling that may have been the case, thanks for clearing that up :)
 

EmanonMidori

Completely Average High School Student
There is a new statement from the German publisher on Facebook. Maybe some of you are interested in it, as it mentions the UK/US publishers AL and GKIDS.

Dear Community,
Thank you for your patience. We take your feedback very seriously and have thoroughly examined all feedback received (direct messages, comments, e-mails, reviews) on the NEON GENESIS EVANGELION LIMITED COLLECTOR'S EDITION. In the following we would like to give you detailed feedback and hope to be able to answer your questions. We would like to point out at the outset that complex technical issues are involved which may require more in-depth knowledge of audio and video technology. Please read the following information carefully and, if necessary, contact us exclusively via the e-mail address set up for this purpose nge-reklamation@leoninestudios.com.

👉Complaint Disc 6 Asset "Episode:25' Air" regarding faulty encoding and unstable frame rate.
The encoding and the source "Episode:25' Air" (hereinafter also referred to as asset) was viewed in detail by our technical service provider and subjected to various inspection processes. The delivered video material is unfortunately not ideal (however, it is the only existing source material of this asset), as it was delivered as 29.97i + 29.97 telecine (with partly changing cadence) material with various double or triple frames. This means that the source material already contains double or triple frames, which already leads to judder in the source, which can be perceived to varying degrees depending on the playback chain. Due to the standard conversion of the sequence necessary for publication in Europe (i.e. a different frame rate), already existing jerkiness may be additionally amplified depending on the playback chain.
Due to complaints from customers/buyers of the Blu-ray release, the source file was additionally converted again on a test basis with different codecs and checked by a technician and the quality check team in the test studio under ideal conditions. The asset or individual scenes were viewed and compared with different setups alternating with the existing or published encoding - the result was that the new encodings did not improve the user experience.
In addition, it was examined why the jerking that was complained about occurs more strongly with "Episode:25' Air" than with "Episode:26' My pure heart for you". As a result, the source of episode 26' has a continuous cadence and does not contain any real interlaced. Despite the conversion to 23.976p that was also carried out, the effect of jerkiness is therefore less noticeable in episode:26'.
The source files used for all assets are the only officially permitted materials that may be used worldwide for the purpose of a DVD and Blu-ray release. The Japanese licensor has assured us several times that this is the best possible existing material.
Finally, it should be noted that the complaint about the Japanese release is only less conspicuous because the release or disc authoring corresponds to the technical TV standard NTSC customary there (note: which is why a conversion of the frame rate for the offending asset episode:25' is not necessary). The licence agreement stipulates that the authoring of the German disc masters is to be implemented in accordance with the established specifications of the European region (in simple terms: not NTSC).

👉Complaint Disc 6 Audio format AC3
All extras on disc are in AC3 (Dolby Digital) by default on our anime releases - regardless of whether it's a standalone extras disc or the extras are integrated on the main disc in addition to the main film or episodes. We will take your feedback as an opportunity to handle this differently from the standard for highlight releases in the future, if necessary.

👉 Complaint Discs fall out of the media holder
As many of you know, our packaging concept was designed in cooperation with the UK/US publisher. The packaging concept in laserdisc format is intended to honour the retro character of the series and envisages dispensing with classic plastic trays to give the packaging a high-quality feel. We can understand your annoyance with the discs falling out and would like to take this opportunity to apologise for any complications. The disc holder is not optimal, we want to admit that openly and honestly. We have therefore decided not to use such a disc holder in the future. In this case, a great deal of dexterity is required to place the disc neatly on the foam rubber-like holder. After some assembly tests, we can give you the tip to first carefully place the disc with the ring hole on the holder. By then continuously rotating the disc and exerting slight pressure on it, you can fix it firmly on the holder.

👉Complaint (fallen out) Discs are scratched and playability is impaired.
As optical storage media, DVDs and Blu-rays are subject to environmental influences that can impair playability - this naturally includes scratches. It should be noted that not every scratch affects playability. Should one or more of your discs be so badly damaged that playability is no longer guaranteed, we will of course offer you an exchange of the disc(s). Please send the disc(s) in question including a short description of the defect (e.g. disc cannot be played because it is scratched) + the desired shipping address for the replacement disc(s) (no packing stations) to the following postal address:

LEONINE Distribution
Anime - NGE Complaint
Taunusstr. 21
80807 Munich

Important: There is no time limit for the complaint. So if you find out in weeks or months that there are playback problems, you can still complain then. We will check all submissions for playability and if the disc(s) are playable, we will return the disc(s) to you. We ask you to refrain from asking questions during the check, as this prolongs the processing time. As a rule, you should receive your replacement disc(s) within 10 working days.

👉Complaint Disc holder falls off or is stuck on incorrectly
We were able to verify the complaint in individual cases within the scope of random checks and would like to apologise for the inconvenience caused. The manufacturer is currently investigating why the adhesive strength of some brackets is so weak. We recommend that you fix any holders that may have fallen off in the appropriate place with a strong adhesive. If one or more disc holders have been positioned so incorrectly that it is not possible to insert the disc at all, please submit a complaint, including a photo, by e-mail to nge-reklamation@leoninestudios.com.

👉 Complaint Artcard creased, box dented, booklet page torn, or similar.
If individual components of the edition show clear defects, we ask you to start a complaint including a photo by e-mail nge-reklamation@leoninestudios.com. We will do our best to enable you to exchange individual components as quickly as possible.

We hope that our detailed answers have provided some clarity. We would also like to thank you for your constructive and objective criticism. It is and always has been our aim to bring a product of the best possible quality to the market. We will do our best to process your complaints quickly and promptly and to find a solution to your satisfaction.

Best regards
Your LEONINE Anime Team
 

HellCat

Pokémon Master
FedEx tracking: "Your copy of Gundam Hathaway is on track to be delivered by 6pm today!"

Checks tracking history. Last update is it being picked up yesterday afternoon. It hasn't gone through the depot nor is it out on a van with 6 hours to go

I am dubious.

(It wouldn't be Christmas without me griping about couriers!)
 

Aion

Time-Traveller
Decided to cancel, I had, swayed by reading s'nonamE posts about returning his/her/its Germanic version, along with the distressing talk about nobs not having enough girth/falling off. Not a peep from the ever savvy business man, Andrew... after he has had mine - and your - monies for all these months. Alas, used the incorrect credit card, and gap between ordering made matters a tad more complicated than I'd like.

Gonna stay the course, come what may, with camera ready to imitate my German kindred. Worst comes to worst, to eBay it goes. At best, I get to listen to Shinji make masturbation noises in EoE anew. Not sure which outcome preferable but I leave it in Allah's hands. Inshallah.
 
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