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If stock was actually delivered on time then we wouldn't have this problem.

Right, DAY 11 IS LIVE! Sorry about delay; we had some site issues which is why it was delayed in launching. Been working my ass off to get it sorted. Enjoy, spend money, Merry Christmas... blah blah blah *BAH HUMBUG* :p

We haven't received the stock yet, so probably unlikely to be before the end of year at this stage I'd say. But then again, who knows that could change in an instant before I know it :) This is partly why we said it may not be fulfilled until early January as we knew the Christmas rush in...

Aside from the Mystery Box on Day 12 being a thing, we don't reveal any of our offers in advance. This is so we don't cross any of our retail partners. So I can't comment on either way on that I'm afraid.

They're all in Japanese with subtitles only. No dub was made for the films.

Might as well make a formal note about this here, yes they're shipping today!!!!!!!! Do expect notifications in your inboxes soon if you haven't already :)

Yes :) The new disc is being included in the standard BD of movie 2. If you want a new disc, please email me on jeremy@alltheanime.com included proof of purchase and a photo of your release, and I'll add you to a list I'm building. Then once we have them we'll get them posted out. Simple :)

Just to jump in and put this out there, it's not and never is a "tactic". We had no idea releasing a standard Blu-ray version of each may be something we could even do when we announced we'd be releasing the films over a year ago. As I say in the blog post linked at the top of the listing (for...

That's pricing was a glitch that appeared for literally a few moments on our site, so you caught that blooming quick to see that :D XD Check again ;)

But that defeats the purpose of it being "a mystery" ;) I'll add that we know that £40 isn't insignificant. But you need to weigh it up like this: 1 release on its own can cost around £40. We're offering 7 titles for that price! Heck, even if you own some already, you could just give them to a...

Don't worry, all request are being logged. You may not get a response, but every request is being logged and when there's something to say, we'll be in touch. :)

Everyone, please do me a favour bookmark this page on your browsers: Frequently Asked Questions You'll find the answers to questions about returns, who to contact and whatnot here. Thanks FYI while I'm here, we're all of out of office until Monday, so we'll get back to people as soon as we can...

The posters arrive before the product at our fulfilment house, so we decided to send the posters now. But don't worry you'll get a dispatch notice when product has been shipped :)

They'll be getting shipped in the coming two weeks, if not sooner. We've just received the stock so now we have to get it all packed up and whatnot. You'll receive a notification via email when it's on its way, so be on the lookout for that :)

Looks like you've emailed us now, so we'll get back to you ASAP once we've had a chance to look into this. I will add, if you got a notification, it means it shipped. (By me saying waiting on stock of Shou, I meant waiting on more stock of it :) ) If you haven't received it yet it might be a...

Hey everyone. Just a quick post about shipping of stuff from our store. Long and short of it, delivery times of stock to our fulfilment house in general at the moment are taking longer due to it now being the Christmas period for the industry. The stock of of 'Ten' arrived, but the 'Shou' stock...

I made mention of this on my twitter last night as to why this has happened, but for those who follow me/didn't see it the reason it's been shifted let me explain :) Gundam ZZ Part 2 was down as TBC December on our site as I'm sure was previously noted somewhere in this thread, because it was...

Not sure which version you're referring to specifically, but we (and other retailers too, if they were/are still impacted) should hopefully be on track when it comes to stock deliveries of the standard DVD and Blu-ray by around early-mid next week. As for the Collector's Edition, all going well...

Once our fulfilment house have stock they'll start shipping. Hopefully by early-mid next week. But worth noting we have literally hundreds of orders for this, and we're a small team so they'll be sent as soon as possible, but might take time to get them all sent.

If it's any help everyone, normal service will resume somewhat on our channels tomorrow - when more people are back in HQ. (Is just me today.) Am planning to have a post rounding up everything announced and adding some extra details where possible, so if I'm able to elaborate on specifics of...